Flight Centre Broadway 1 Bay Street, Glebe, New South Wales 2007

"I have been using flight centre for years and I've never had a single fault with any booking, service has been exemplary and the staff are so friendly. I especially highly recommend Tash as she has helped me organise my holidays for years. She always ensures I have an outstanding holiday and also gives me great advice on new locations to travel to that I had not even considered. I always recommend flight centre to all my friends, family and coworkers based off the incredible service I've had consistently for years at the Broadway store."

"We’ve booked two trips with Flight Centre Broadway and both times we’ve been impressed with the service. Richard and Alice were extremely helpful and we will recommend to others and be back to book future trips. Thank you!"

"Book with flight centre if you’d like to be scammed :) currently in Europe and had to call emergency assistance 4 times in just over a week as none of our train tickets have been sent to us and resulted in emergency assist telling us each time they’d notify the store to send our train tickets asap but we would have to pay out of pocket. Now 4 trains later, over $1000 paid out of pocket and finally getting a response from the store yesterday we were told that despite paying for the trains initially through flight centre that they forgot to ever actually buy our tickets. To take 12 days to tell us they never even had our tickets is ridiculous and now we’ve been told they never included one of the trains in our itinerary that we have to go on in a few days but this whole ordeal has costed so much I’m left with $87 in my account. They have said they’d refund the amount we initially paid with flight centre for the tickets not the price we had to pay due to their mistake but the refund has not even been confirmed as processed and they have emailed asking for $895.80 to buy more tickets so we can get to our next destination but as explained I’m left with $87 after this ordeal and now trapped in a foreign country without any sort of responsibility taken by flight centre. Never book with flight centre once you’ve paid they couldn’t care less about you it’s a complete scam that’s ruined a holiday we’ve been saving up for since before covid. Wish I could give 0 stars to flight centre Broadway"

"Awful customer service. A friend and I planned and booked our dream holiday to Europe which we had been saving up for since the start of Covid-19. After prepaying for all transport and accommodation, upon our arrival we discovered, despite paying for our transport, the agent never actually booked them. We called multiple times to receive tickets and resolve the issue , 13 days later, nothing has been resolved. We had to spend over $1200 on transport between cities ourselves leaving us feeling stranded with nearly no money to spend of food. The service from the staff is ridiculous, and they have ruined our holiday. We’re only offered a refund for the initial transport we paid for through them, and not the comparatively more expensive local costs we’ve had to spend. Absolutely ridiculous. I want my money back, but more importantly I want my holiday back."

"I want to recommend Alice, who is amazing! My request was extremely complicated, however, Alice found flights which are not only affordable but saved time. I feel confident about my journey as she covered all the possibilities that only a professional in her field would think of. Thank you again Alice."