Scenic - Luxury Cruises & Tours

"Couldn't fault the service and food on our River Cruise. We travelled from Basel to Amsterdam along the Rhine and Moselle and docked right in the towns. Plenty of free time to walk in and explore after the morning tours. Not like our previous Budapest to Amsterdam that felt rushed. Definitely would recommend and travel again. Most passengers on board were 2nd and 3rd time travellers."

"We did the 16 day Alaskan cruise from Vancouver to Nome this May. Couldn't fault the food, service,ship or staff but for the enormous cost, the on shore activities were very disappointing and disorganised. In 16 days we had the zodiacs out once and kayaks 3 times. No point in going on to remote locations if you don't have well planned things for guests to do. Save your money and do a traditional inside passage cruise with a small cruise company as Scenic don't offer value for money unless you're happy to sit on a ship and just eat good food and enjoy great onboard service. Beyond this you may be disappointed."

"DISGUSTED. you held our money for over 3 years once our trip was cancelled due to COVID. I appreciate that you couldn't refund everyone once our tours were cancelled but the customer service with the refund was a disgrace. i was either told to go away or it'll be paid, eventually. next month, the month after, then month after that. 3 years later. WE WILL NEVER TRAVEL WITH YOU AGAIN. not only have i but my family have invested years of travel and hundreds of thousands of dollars with you and experienced great trips and have great memories but this has ruined it all."

"My wife and I have travelled with Scenic to Canada, Alaska and New Zealand and a planed trip from Darwin to Broome. It is such a professional company I cannot believe some people are so negative. COVID has affected the world, accept it and move on. David Drew"

"I had planned 60th on the scenic cruise because I didn't want to be home. I planned 18 months ahead of time. I understand covid-19 was at fault. I was to go late august September. It's been gone. My 60th birthday was home alone as I am single. Had to drive to get Chinese no delivery available. And did video with son daughter and grand kids where there was 3 cakes lit. That would of been the best of it. I had tried through travel agent to get refund from scenic. My option pick another cruise none here all grounded. Or re book there. No flights. I have to wait another year to claim. This such a bad look for company. It was a pandemic that haulted people. I totally believe that it should be refunded. There could be high chance they fold and we left with nothing. I am a pensioner so 1000.00 to us is a very lot of money. It was my final holiday wanting to see my dad in Amsterdam. He is now 85. The thing is I am so unlucky with my life events. Been through so much it was a holiday I really counted on. The refund for 1000.00 would be so nice. Please help me."