Flight Centre Mona Vale

"This is my second experience with Flight Centre….the first time the agent (Avalon Flight Centre) failed to do seat allocation on our return flights to Canada, and then failed to inform me of flight time changes. I complained bitterly upon return as I very nearly missed my flight which departed an hour earlier, and had to sit in the last row of a full flight with a seat which didn’t recline! Many years later I decided to give them a second chance as I was unable to book the Fiji Airline tickets that I needed for us to travel to Samoa online myself. Covid intervened and I was given an $1800 credit with Fiji Airlines held by Flight Centre. We decided to use the credit in July this year to travel to Nadi for a weeks holiday. I looked online and printed out the flights we wanted which totalled $1600….prepared to lose the balance and gave the information to Dani. Imagine my surprise when Dani booked the flights I’d chosen and said we had to pay a further $250 on top of our credit! I was told the extra $450 was something to do with changes to fare structure?? With not much choice I paid the extra, and when I asked about seat allocation (with not a lot of confidence after the previous experience) Dani told me that it cost an additional $50 per seat on Fiji Airlines unless we chose the rear 2 rows of economy which were free. Not wanting to outlay any further expense we booked ourselves into the second last row and requested aisle and window with (hopefully) a spare seat between. I checked on the Fiji Airline webpage later on which told me that all seats were $6 each…..not $50!!! But by this stage we’d booked our seats, and I was afraid that if I kicked up another fuss we’d end up sitting in the aisle! On boarding we found that our booked seats were window and middle on both flights, with of course people in the aisle seats making it difficult to get out …whereas there were plenty of spare middle seats throughout the planes. I am extremely disappointed with the entire Flight Centre experience (although despite ripping us off Dani was very friendly) and I will NEVER EVER enter another Flight Centre branch. There are two other travel agencies in Mona Vale who come highly recommended. I chose Flight Centre as they were the only agency in Avalon pre Covid."

"Literally THE BEST Service! Sally is nailing it every time I need her assistance! I don’t think I need to say much more than: I 100% recommend booking with this flight Centre branch and in particular with Sally Molson! Thanks for everything, looking forward to booking with you again :)"

"I am only dealing with Deni when I book a flight. She is the best service rep. Friendly, funny, customer orientated, professional. Deni did a good job getting my money back 2019 because of COVID flight cancellation."

"I have been dealing with Beth Hawtrey for at least 7 years, She has always been very helpful, making suggestions and is always courteous. Even when things seems to go wrong, such as airlines changing flight times (has occured on numerous occasions), Beth is always cool headed and is very helpful in coming up with alternatives that is to my benefit. She is cool headed, she is not pushy and has an eye for detail. Beth is definitely an asset to Flight Centre. Thank you Beth for always looking after my trips and I will book my next trip through you. Femi Oni"

"Have dealt with Flight Centre Mona Vale for many years for business and personal travel. The staff I deal with are very professional, knowledgeable, efficient, who pay great attention to detail and are always very pleasant/charming .They leave no stone unturned to ensure we get the best from our travel plans. As a result of the excellent service provided, I have recommended the Mona Vale staff to friends, and they now have their travel plans handled by them I can thoroughly recommend the Flight Centre team at Mona Vale."