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Paw Stars
1 Vickery Avenue, Rose Bay, New South Wales, Australia
Photos of Paw Stars
1 Vickery Ave, Rose Bay NSW 2029, Australia
Opening hours of Paw Stars
Monday:
08:30 - 17:00
Tuesday:
08:30 - 17:00
Wednesday:
08:30 - 17:00
Thursday:
08:30 - 17:00
Friday:
08:30 - 17:00
Saturday:
08:30 - 17:00
Sunday:
08:30 - 17:00
Reviews of Paw Stars
"The groomers here do a great job with our puppy and are always very professional. We have used them twice and very impressed with the attention to detail."
"Booked in my friends dog (who I was looking after) for an express wash online. On arrival a lady asked what I wanted doing, so I told her what I had booked and specifically stated just towel dry. She asked if I was sure I didn’t want a cut but I advised he wasn’t my dog so quick wash only please. I left in a hurry upon collecting him when he was done, and the card machine was just pushed in my face by a young gentlemen. As I was rushing, I didn’t ask the price (big mistake) as I trusted the right thing was done. When I got home later on that evening I checked and they had charged me $70 instead of $35. I called up the following morning and the lady who answered advised that next time I can just have an express wash for free- baring in mind I said this is my friends dog. I don’t have a dog, so I’m not sure how a free express wash is of any use to me. Found it strange her immediate response was to shift blame asking if I noticed the dog was fully dry (implying why didn’t I say anything) rather than being apologetic. I probably would have appreciated the free express wash offer if I was a dog owner, but don’t have much confidence that would happen anyway, seeing as though she didn’t even ask me for my name. It felt like just an attempt to get me off the phone. I may not be a dog owner right now, but when I am in the future I will be taking business elsewhere. UPDATE: in reply to your response, you must have me confused with someone else. It is not true that was offered a refund. I would have happily accepted this. As stated above, I was offered a free express wash, with no details taken from me or display of any interest in the matter. If I was offered a refund, I would have never written this review. Important to note once again following your response, the importance and value of good customer service."
"Best grooming service we have ever gotten, friendly staff and reasonable prices :)"
"Very happy with the express wash for my Labrador after she’s had some fun at the dog beach in Rose Bay! Great spot just down from the beach in the car park of the club. Also come here during the week to get her nails trimmed and never had any issues. Thanks for always being friendly and looking after our fur baby!"
"Our puppies had a great experience. They smell divine after the wash. Great location for pups to enjoy the off leash time and for the owner to stroll around or have a cuppa by the bay while waiting to pick up the pups."
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