Flight Centre Macquarie

"Service from staff member Kirsty at Macquarie was very subpar. We voiced our concerns and need for seamless transfers not once but twice - we were assured this would be quite easy in all locations between public transport, Ubers and taxis. She has then proceeded to book us onto a 6:15AM international flight out of Venice, a location with no road access and no public ferries running in the early hours of the morning. Our only option for an airport transfer was to walk 10km to the airport with all luggage or fork out an exorbitant amount of money for a private water taxi given it was such short notice. The fact this did not cross her mind during both our encounters with her is quite frankly embarrassing. The incompetency was particularly evident when she attempted to provide alternative solutions for us for the wrong travel date (being a flight she had arranged for us). Further to this there was a complete lack of communication. We had to reach out to obtain our own plane and rail tickets less than 4 weeks prior to our departure. There were also multiple emails we sent that went completely unanswered."

"Many thanks to Kirsty Neil for her excellent service during an extremely difficult time for me. Well done. Highly recommended. Furthermore to my initial review above. I found myself in a foreign country the night before my flight with no ticket. I emailed Kirsty at 6-30am and she was able to email a return ticket. Fantastic work Kirsty, you are a legend. Many thanks. 6 stars"

"Waste of time and worst service by Tom. We visit the shop in macquarie and he gave us 2 qoutes for US trip. Me and my partner decided to email him back for our change flight details. Since we haven’t heard from him for one day, i went back to their shop the next day and saw him he was attending another client. Another sales lady approached me and asked me if she can help me and I said YES. As we are walking towards her desk, Tom saw me and spoke to me by distance told me he received my email as if he doesn’t want me to book flight with the other sales lady in their shop. He said he will email us that day. So I went home and he emailed me that night that he’s working towards our new flight request details and will send us quote the next day. Believe it or not, we did not heard from him more than a week. Last email he sent us was March 23rd telling us he will email tomorrow but it’s already March 30th. I think he meant by saying he will email us after a month? So we decided to book our flight through direct airline website and believe it or not, the flight price for our US trip was over the roof now. We went to flight centre because we wanted to have a better deal but it is not what we expected. It was a worst experience and I would NOT highly recommend this shop. Thanks Tom for the worst service!! UNBELIEVABLE!!!"

"Absolutely rubbish service. Surprised this company still exists. 1. You can only redeem vouchers in person 2. Waited 1 hour in store to be served 3. Has been over a week and have not yet received confirmation of our trip 4. Have sent numerous follow up emails and have not had a response 5. Have called numerous times and have not had a response 6. Called the emergency help line and no one answered"

"The worst service ever. Highly unreliable. Travel agent that I dealt with never appeared, very unhelpful. Many times we asked for assistance, I got none. The only time she appeared was when we decided to pay. After that, she was always missing in action. Very disappointed with Flight Centre. I would not recommend anyone to take up their service. To speak to anyone, you have to make an appointment. Even though we have paid and would like assistance, we get none. In fact, we have had to contact the airline directly to get things done. Also, Flight centre has a different system which adds another layer of complication. I had to get her to fix the error that she made, almost as if I am doing her job for her. I have never put such negative review to any business however this is the first time I had such awful experience. Never again."