Flight Centre Parramatta 159 - 175 Church Street, Parramatta, New South Wales 2150

"I like to thank MAHIMA Sehgal for looking after me. She booked a six weeks holiday for me in Uk during June 2023 connecting several tours, hotels and various fights. Everything went without a hitch. She gave personalised customer service including post tour check up. She was praised by my family and Colleagues overseas. She has now become my favourite travel agent and I will visit her to book my future adventures."

"Avoid if you can. Quick to sell you a holiday but terrible at responding after the sale. I’m still waiting for a reply to emails from over a week ago. This is not a one-off either - I’ve had to chase and chase our agent Jayde for a response. Also, basic errors were made in the booking process. Booked two transfer cars (and charged us for them) instead of the one we needed. Jayde said that she’d look into it and refund us however have heard nothing since. I also called the urgent assistance line for flight centre while I was overseas but they were zero help. Wasted an hour of my holiday on the phone trying to sort out their mistake and they couldn’t even get a resolution. They also booked some dodgy company for another transfer… the guy wasn’t even a professional driver, just someone with a van who happened to be incredibly rude and didn’t even meet us at the arranged pick up location. I also provided our frequent flyer numbers for the flights however these were not added to our booking meaning that I needed to manually do it afterwards. I would not recommend Flight Centre, Flight Centre Parramatta nor the travel agent Jayde - absolutely zero value delivered above what could have been achieved booking things myself. Only difference is I wouldn’t have made the incredibly basic errors that they did."

"Probably the worst customer experience I’ve ever encountered. The transaction of taking my money for travel was fairly straightforward however getting hold of anyone in the Parramatta branch afterwards was actually impossible. Needed to make a flight modification but phoning through no one answered and this was on no less than 15 attempts. Multiple emails directly to Varsha who sold me my flights and no response. Escalated to the head office. Received a flaccid acknowledgment and no actual outcome. Should have just booked on line without their help. Certainly No aftercare whatsoever. I would highly recommend anyone considering booking anything through Flight Centre Parramatta, reconsider. I’ll never use them again. Rubbish. —————————————————————- You then reply to my online review within two days, apologising, which is interesting because through all my attempts previously no one was bothered to get in touch, now very promptly you want to address my issue which needed to be dealt with 8 weeks ago. To add injury to insult, you provide me with a copy to a link to get in touch which doesn’t even work. Kings of comedy. Who’s running your branch??? I feel embarrassed FOR you."

"I’d like to thank Brett Haynes for his amazing no fuss customer service to our whole family. Multiple bookings to the USA, differing return dates, last minute addition of a travelling grandchild (thanks Kelly for that extra help!) All handled very well. 5 star service and above across multiple visits. Thank you team! Michael and Dianne."

"I dealt with Varsha Ahuja on many occasions and she is the definition of a true professional. She is precise, and takes time to explain and go above and beyond on matters like entry requirements, worries and queries and ensures she doesn’t miss anything. She also educates and puts efforts into finding the best prices which on several occasions have turned out to be cheaper than online pricing. She replies to emails anytime of the day and also on her day off. I highly recommend her!!"