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Access Hardware
5-9 Ricketty Street, Mascot, New South Wales, Australia
Photos of Access Hardware
3/5-9 Ricketty St, Mascot NSW 2020, Australia
Opening hours of Access Hardware
Monday:
07:00 - 17:00
Tuesday:
07:00 - 17:00
Wednesday:
07:00 - 17:00
Thursday:
07:00 - 17:00
Friday:
07:00 - 16:30
Saturday:
Closed
Sunday:
Closed
Reviews of Access Hardware
"Awful customer service, the guy I spoke to at the mascot store was rude, condescending and in the end decided to tell me how I should simply swap locks between doors and not buy a new one from them to solve my problem. He couldn’t understand that the offset of the privacy pin of the latch he had was different to the one i needed so it wouldn’t work. I went there to buy a latch and it ruined my morning. Don’t go there, it is just not worth the hassle, zero willingness to help solve the customer’s problem."
"Very knowledgeable and helpful. Quick and competent advice, right to the point. In there and left 5min after with exactly what I needed. Low prices, comparable to Bunnings but paired with expert help and show room to see what you are buying. Definately recommend, will come back for more."
"We are often too happy to post a whinge and then forget to post when the company addresses the issue. We did have a problem ordering 2 replacement locks for existing broken ones. We would call and be told "a person from sales will have to get back to you". No one did. Then when we got the name of a salesman and his email the order still wasn't addressed. Finally we spoke to someone that charged our credit card for the the new locks and a few weeks later still no locks. Finally Corey discovered our case. He admitted there had been a hiccup and could not have done more to solve our problem. He was genuinely apologetic, promised return calls that were made and followed through on all promises. I like and appreciate a company that knows when there has been an issue, doesn't continue with excuses and gets with solving the problem. Our locks arrived before Corey promised and they provided us with the wonderful Nick who went over and above to install our new locks and even fixed a completely unrelated issue free of charge. I really do thank Corey, Nick and his team for following through on his promises to fix the problem.That's the difference between a good company and a bad company. Many thanks!"
"Excellent company and have a good range of displays including the fine Zanda Architectural Hardware range."
"I have been ringing Sydney office numbers for two days to follow up a request for keys that was sent a week ago. I have tried number on the company website as well as locksmith number given by apartment building manager. I ended up calling head office number and ask them to transfer to Sydney office on the second day. Pretty efficient way of doing business!"
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