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Fluffy and Knuckles
38-40 Abel Street, Jamisontown, New South Wales, Australia
About Fluffy and Knuckles
Welcome to Fluffy and Knuckles, your go-to destination for top-notch dog grooming and daycare services in Penrith and the surrounding areas of Australia. Located at Jamisontown, Abel Street, 38-40, our establishment is a point of interest for all dog owners seeking professional and compassionate care for their beloved pets.
At Fluffy and Knuckles, our dedicated team of dog groomers takes immense pride in providing exceptional styling services to ensure that your furry friend stands out as the best-looking dog in the park. With a meticulous attention to detail and a genuine love for dogs, our groomers go above and beyond to create a grooming experience that is both enjoyable and aesthetically pleasing for your pooch.
To ensure that we can cater to the individual needs of each dog and maintain an efficient schedule, we operate strictly by appointment only. We kindly request that you arrive on time for your appointment, and if it is your first visit, we recommend arriving five minutes early to discuss your grooming preferences. Please note that we cannot accommodate dogs that arrive more than 15 minutes late, as punctuality is crucial for us to provide exceptional service to all our clients.
While we make every effort to send courtesy text reminders for your appointments, we emphasize that it is ultimately your responsibility to remember and attend your scheduled appointments. This is vital for us to continue operating and offer a stable place of employment for our dedicated staff. In the event of a missed appointment, we enforce a missed appointment fee to sustain our operations and ensure fair treatment for our team.
If you need to cancel or reschedule your appointment, we kindly request a minimum of 24 hours' notice to allow us to fill your slot with another client. Failure to provide sufficient notice will result in a $25 fee. We understand that unforeseen circumstances may arise, and we appreciate your understanding and cooperation in this matter.
To prioritize the safety and well-being of all dogs in our care, we have certain policies in place. Dogs with severely matted coats will be clipped short to prevent any potential skin injuries, and a surcharge will apply. Additionally, due to the time-consuming nature of removing knots from non-matted coats, a surcharge will also be applied. If you suspect that your dog may have a knotted or matted coat, our expert staff will be more than happy to assess the situation and provide guidance on the necessary surcharge.
For the safety and comfort of young puppies, we do not offer clipping services for dogs under the age of 6 months. Before booking a clipping appointment, we require puppies to attend at least three wash/tidy appointments (one for adult dogs) to familiarize them with the grooming salon environment and noises.
Curious about the products we use during our grooming services? We are proud to offer a range of high-quality shampoos, conditioners, and treatments that are carefully selected for their effectiveness and suitability for different coat types. If you're unsure which product is best for your pooch, our expert staff is always available to provide advice and assistance.
At Fluffy and Knuckles, we are passionate about dogs and their well-being. Every dog that enters our establishment is treated with the utmost care and love, as if they were part of our own pack. We strive to create a warm and welcoming environment where both dogs and their owners feel comfortable and confident in the care they receive.
Come and experience the Fluffy and Knuckles difference for yourself. Book an appointment today and give your furry friend the pampering they deserve.
Photos of Fluffy and Knuckles
U 39/38-40 Abel St, Jamisontown NSW 2750, Australia
Opening hours of Fluffy and Knuckles
Monday:
Day off
Tuesday:
08:30 - 16:30
Wednesday:
08:30 - 16:30
Thursday:
08:30 - 16:30
Friday:
08:30 - 16:30
Saturday:
08:00 - 14:00
Sunday:
Day off
Reviews of Fluffy and Knuckles
"I would like to thank Bec and her team for great service today. I took Maggie my little Shih Tzu to Fluffy and Knuckles for the first time . What a great job you guys did on Maggie she looks beautiful. Thanks, see you next time"
"I've taken my dog here since she joined our family 5 years ago and after today I'll never go back. The new staff are lazy and rude. And they put the prices up. My dog has come home stresses out and upset. So disappointing I really liked this place until now."
"Do not take your dogs here the service is terrible and staff are rude. I had been a customer of fluffy and knuckles for 15 years ever since the prior owner Jo opened her business. I continued taking my dogs but after today no more. there is never any one to take your dogs at the front desk and if she is there she is extremely rude. My dogs were manhandled as they where all put into the one cage, one of my dogs is 14 years old and has arthritis in his legs and is going blind. I have never before seen anyone handle my dogs in such a bad way. I did ask the women to take care when putting them in the cage. When I returned I asked to speak with the owner and she was nothing but rude and no apology was forthcoming. We informed them that we will never be bringing them back again. I repeat do not use this service"
"Today was our first visit to Fluffy and Knuckles for a wash and clip for our cockalier Hamish. Can I just say what a lovely job you have done with his clip! He looks amazing, especially in his little bow tie. Thank you, we will be back."
"I have been taking my dogs to Fluffy and Knuckes for so long now and when Jo sold the business I thought I would continue to support the new owners. I have just picked my dog up and the cut is terrible, a butcher could do a better job. Since the new owners have taken over they have increased the prices by $17, I get the cost of living has gone up but this is a joke for the cut they have been giving. I will not be returning and I can see why they are losing staff because clearly they will be losing customers. I’m done with Fluffy and Knuckles."
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