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Pampered Paws by Rachel
138 Burdekin Road, Schofields, New South Wales, Australia
About Pampered Paws by Rachel
Welcome to Pampered Paws by Rachel, your premier destination for top-notch pet care in Schofields, Australia. Nestled in the serene and picturesque Burdekin Road, our establishment stands as a true point of interest for pet lovers and their furry companions.
At Pampered Paws by Rachel, we understand that your pets are more than just animals – they are cherished members of your family. With this in mind, we have created a haven where your pets can experience the utmost care, comfort, and pampering they truly deserve.
Our dedicated team of experienced professionals is committed to providing exceptional services tailored to meet the unique needs of each pet. From grooming to boarding, we offer a wide range of services designed to keep your pets happy, healthy, and looking their best.
Our state-of-the-art facilities boast spacious and comfortable accommodations, ensuring that your pets feel right at home during their stay with us. Our highly trained staff is adept at handling pets of all sizes and temperaments, ensuring a safe and enjoyable experience for everyone.
Grooming is one of our specialties, and our talented groomers are skilled in a variety of styles, ensuring that your pet leaves looking and feeling their absolute best. Whether your furry friend needs a simple trim or a full makeover, our grooming services will leave them looking fresh and fabulous.
We understand that leaving your pets behind can be stressful, which is why we offer top-notch boarding services. With our clean and secure facilities, you can rest easy knowing that your pets are in capable hands while you're away. Our team provides personalized attention, regular exercise, and a comfortable environment, ensuring a stress-free and enjoyable stay for your pets.
At Pampered Paws by Rachel, we go above and beyond to ensure that every pet receives the love, care, and attention they deserve. We believe that a happy pet is a healthy pet, and we strive to create an environment where pets thrive. With our commitment to excellence and genuine love for animals, we have become the go-to destination for pet owners throughout Schofields and beyond.
Visit us today at 138 Burdekin Road and discover why Pampered Paws by Rachel is the premier pet care establishment in the area. Let us show you and your beloved pets the true meaning of pampering and care.
138 Burdekin Rd, Schofields NSW 2762, Australia
Opening hours of Pampered Paws by Rachel
Monday:
Closed
Tuesday:
09:00 - 14:30
Wednesday:
09:00 - 14:30
Thursday:
09:00 - 14:30
Friday:
09:00 - 14:30
Saturday:
Closed
Sunday:
10:00 - 14:30
Reviews of Pampered Paws by Rachel
"Really disappointed in the way Rachel dealt with and spoke to me regarding my dog with social anxiety. If you have a pet that isn’t your standard I would definitely NOT recommend. Arrived to my appointment to be told that she “had thought I had gone elsewhere” because my dog was dropped off by a relative last time and his anxiety was heightened. Was told the vet had complained , I have spoken to the vet whom have reassured me that there was definitely no complaints made regarding my dog. Save your time and go elsewhere!"
"BEST DOG GROOMER BY FAR! My 2 Maltese girls always look and smell so lovely after their groom from Rachel. She always does an extremely good job with every aspect of their grooms, one of my girls is particularly anxious coming from a breeder/show background and Rachel is so patient and goes the extra mile by taking her time and making her feel relaxed and at ease with the entire process. I have tried plenty of other groomers and never found anyone as good and patient as Rachel. Rachel definitely makes all the difference delivering a quality job with all the love and care in the process, I wouldn’t hesitate to recommend her to anyone for their fur babies, Tina Quakers Hill"
"Rachel did a great job grooming my puppy Millie! She looks so cute, is sooo soft and smells beautiful! Will definitely go back and see Rachel again!"
"Loyalty gets you nowhere these days... I have been a loyal customer of Rachel for years. I have been quite flexible with the number of times she has had to reschedule on me due to being “busy” which I have always been more than happy to adjust accordingly. I have always provided excellent word of mouth about my groomer but from today, you have lost a customer for life and can rest assure I will be letting friends and family know about my poor experience with you. I had booked her in 2 weeks in advance for a 9am grooming session for my dog Buddy but due to working overnight I was 20 minutes late. On the booking appointment over the phone not once did she say she had a tight schedule which I would’ve kept in mind for our appointment, not even a courtesy phone call saying that she will be booking another dog in my dogs place. Upon my arrival her dogs were barking letting her know I was outside, not once did she come out and let me know she was unable to fit me in. She simply messages at 9.23am that she has booked someone else in my dogs spot. She then says there is a 3 week wait for a future appointment and that she will “ try her best to fit him in “ Rachel.. your attitude today has lost you a loyal customer. You could have called me saying that you have booked someone in my dogs place which I would have accepted but to arrive and then be told that you have someone on their way was a slap in the face. Appreciate your offer to fit Buddy in the next couple of weeks but that definitely will not be happening on my watch. Good luck with your impeccable customer service (:"
"Terrible experience. I took my senior dog here for a full clip. I spoke to Rachel beforehand and told her that my dog had arthritis so needs to be handled very gently. I received a message from the Groomer and she stated that my dog was extremely difficult to groom (i have never received concerns regarding the difficulty from other groomers). I went to collected my dog and she was absolutely petrified, clinging onto me and shaking. As my dog is very old i thought she must of just gotten a little more frightened with the groom than usual and didn't read to much into it. As days went by i noticed she was limping very badly and looked in pain, i picked her up and found that she also had fleas! She has not had fleas in years and is a inside dog so it was bizarre that she suddenly had fleas and sore limbs after her groom. Her face was very unevenly cut, so i had to trim it myself when i got home. I contacted the groomer and voiced my concerns as i didn't believe my advice regarding her arthritis was taken notice of. The groomer said she would definitely refund me straight away and asked for my bank details. I was satisfied with this result and provided my details. A week later, still nothing in my bank. So i asked her if she followed through with the refund, she replied saying that she accidentally inputted the incorrect bank details so she would re send the payment. Another few weeks go by and i am now constantly chasing her up on her promise, she then says that shes getting insurance involved. It has been over 2 months and i still have no refund. So.... I spent over $100 on flea treatment, an uneven groom and my dog in pain from the rough handling. Still no refund and still being dismissed by the owner. Do not make promises of a refund if you have no intention of giving one."
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