The Nail Lab - Sydney CBD 2 Chifley Square, Sydney, New South Wales 2000

"I visited your salon today, unaware of the booking policy. It looked like a regular nail salon where walk-ins would be acceptable. I tried enquiring to the staff member who came up to me about booking in for an infil but was approached by another staff member who pretty much told me to leave. She said in a nasty tone “we don’t do infils, and we are busy”. There were no customers in the salon… confused and slightly offended as to why I was turned away."

"I’m not one to frequently get my nails done, over the last few years I’d only go for special occasions. When I went to Nail Lab thought I was so impressed with the staff and how much care they take, that I’m now going in frequently to get mine done! Staff are lovely (shoutout to Kat and Yuval) and the place is beautiful. Highly recommend treating yourself here with a mani/pedi!"

"We tried to book a group for bridal party, no response so all booked individually for same time. Upon arrival, salon was closed and we did not receive any notification of this. I phoned the Darlinghurst store to see if they knew what was happening and we were informed it should be 10 minutes due to traffic. About 15 minutes after our booked time (first appt of day), no apology of being late, we went inside and were seated, all seemed lovely and the tech started to remove my nails and asked what I would like. The removal seemed to be going well and I was impressed with the nail tech and quality of service. 15 minutes later the manager approached me and informed me they did not have time to complete my service as it would take an extra 15 minutes for French. I asked are they sure they could not fit it in (given they were late and we were spending lots of $$ between us) and then I asked if they had appointments at the other branch as the manage r was not offering any solution. There were appointments available so the manager arranged one, however instead of giving me (a tourist) all the information I need to know to decide a time, she started asking me what time I wanted to go there. Bearing in mind I had no idea of time to get there, what appts were available etc. Eventually, I made my way to other store in Darlinghurst for service completion. I booked a dip power manicure, which took 1.5 hours not including removal and was $95. I did not receive “hand massage” as described in booking. I booked for a Dip powder French and while the nail tech was very good and took care, the tips were painted on, not dipped and chipped after 2 days. Honestly, I was disappointed, even though the nail technicians seem to be good, the quality of service etc is just not there."

"We went for a pre wedding pamper all six of us. The staff were very friendly and punctual. They took their time on the nails making sure we were all happy with their work. The staff were very patient while we all chose colours. We took some champagne and they even supplied lovely champagne glasses for us. Thoroughly recommend The Nail Lab in Sydney CBD."

"Honestly a bit disappointed with the quality and service. Got the signature manicure and gel pedicure - painting job was alright, layers of paint can be seen by the cuticle as pictured as the quality of the pedicure treatment wise was mediocre at best for price."