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Nails House
336 North Rocks Road, North Rocks, New South Wales, Australia
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Reviews of Nails House
"Got my eye brows done. She peeled my skin. She realized while doing it. Kept on talking to each other in their own language. When I reached home and saw my face. I called her. Her response was "oh we knew it but it will get better in two days. We get a lot of clients like you." I said you should have stopped it there and there instead of completing it, she said, "do as you wish.""
"Very bad experience. I got the acrylic full set as I wanted my nails to be longer than my original length. But unfortunately the lady who did my nails was in so much hurry that she cut the tips so short that they become similar to my original nails. Rather than understanding the problem and try to sort out the issue, the manager was so rude and not ready to accept the apology . They don’t even have an apology for what they have done. Very rude and bad attitude. Never coming back again (which I know the business doesn’t care)"
"Absolutely filthy place, ‘Tabatha Takes Over’ needs to shake this place up to its core! The containers which hold the ‘sterilised’ nail clippers etc is so dusty and full of grime. The fans which dry your nails are cracked and caked with dust and goo. I hardly got acknowledged by the manicurist. She spent the whole time talking in her own language to others and going on her phone. The only communication I got from her ‘you pay now’ and a tap on the hand and a point to the fan, for drying. If only these women knew about the etiquette of customer service and hygiene! All I can say is their lack of workmanship must echo their lack of pay. They don’t care, they don’t try and there is no passion. Close ‘em down!"
"This is by far, the worst nail place ever. I decided to get my nails done the day before christmas, and whilst yes i know that they probably would have had bookings and i had just walked in. I was charged 55$ and this was not worth it. I had to wait around 2 hours just to get service. Very welcoming of new customers but there was not enough staff for all their clients. There was a lot of people waiting on the chairs for their nails to get done and one lady with a child crying had been waiting ages for them to get to her nails. Whilst i was getting my nails done, the staff were speaking another language and the lady who was doing mine was not speaking to anyone but herself in another langauge causing me to think that she was probably speaking behind my back about me. I thought it was very unprofessional and she kept putting her mask off when a client next to me was telling her to keep it on as she didnt feel safe anymore. She was being very rough on my nails and ended up leaving them bleeding in some areas. It was clear she was just doing it for the money and not considering the wellness and wellbeing of the clients. She was rushing it. The end result of my nails had left them bleeding and most of them had air bubbles in them. I asked for a full acrylic set and one plain nude pink colour. This was a simple thing i wanted which turned into a complication. Customer service is terrible. They always take in too many clients when they are clearly very understaffed and should learn to take what they can manage. I went to another salon the other day and was very pleased with the nails, it was a bit of a wait but i did not book it in and others who booked it in were there so i understand that."
"I had a pleasant experience and my lady did an exceptional job, the best I have ever had. It did take a while though but was happy because the job was great. Maybe they have read the bad reviews and made adjustments, I don't know, but my service was excellent. I'll definitely go back even though it isn't close to my home."
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