Grand Nails

"I went to get my nails done with my mum and sister, after my mum’s high recommendation of the place. Every staff we encountered were friendly and professional except for the lady who did my nails. Whilst waiting for my sister I was looking at my nails and the shellac was not filled till the cuticle (it looked like 1-2 weeks of growth). I normally am not one to say anything however knowing this will look bad after a week I asked the lady who was doing my sister’s nails if there was anything that can be done to fill the gap. Then the lady who did my nails came around and said to wait 10 mins as she was with another client. I said I understand and I can wait. When she comes around I felt like her approach was very aggressive whilst buffing out the 2 nails I asked her to fix and when she finished she sighed so heavily as if I was the biggest inconvenience. At that moment I felt horrible and wanted to leave the store immediately. There were other nails that had the same problem but I didn’t want to say anything. When we went to pay my mum saw me visibly upset but since I couldn’t stay in the store I left. My mum spoke to the girl at the front who was very understanding about the situation and asked the employee who did my nails to come to talk. The employee refused to understand or even listen to my mum and repeated the fact that she fixed my nails and doesn’t see the problem. The problem is that you don’t show your frustration towards customers it’s a simple rule with customer facing roles! She also made the excuse that they were to spend 45 mins per customer. Every nail salon I go to I pay for the service not the amount of time they spend on my nails. To make matters worse, during the conversation she walked away from my mum and asked someone else to deal with the situation. It’s honestly such a shame that all the other employees were so friendly and accommodating they just happen to have one that ruins it. The others even apologised for something that wasn’t even their fault and offered for me to come and get my nails fixed. But I’m never stepping foot in that place again all because of this one employee."

"I have been having my nails done at Grand Nails at Rhodes for many years. The staff are professional, efficient and friendly and the Salon is elegantly decorated and stylish. I cannot recommend them highly enough ⭐️⭐️⭐️⭐️⭐️"

"I have been a regular customer here, and because i went in 1 hour before closing, my nails were rushed and, as a result, have a nail fungus growing and an infection. I have to now deal with the pain, the blood tests and doctors appointments, and also buying expensive medications to treat i. I can't believe this. The picture attached is after 1 week of treatment it was so bad."

"Great service. Squeezed us in the Christmas Eve Eve when everyone was booked out & I had an upset 13 yr old who only asked to do this after all her concerts were finished. The ladies were amazing. They treated her like a paying lady not a child and she had a photo of artwork nails and matte with tips and she got exactly what she asked for. True customer service. Def returning here."

"The professional staff especially Vanessa. She treated me very nicely and checked with me in every section. Love my natural and beautiful nails. Look at this. Booked my next appointment. Highly recommended..."