Chemist Warehouse Forest Hill Brentford Square 502 to 504 Canterbury Road, Forest Hill, Victoria 3131

"Very friendly pharmacist, spoke to him on the phone, was able to reserved my difficult to find (shortage) prescription medication. Thank you very much!"

"1. DO PRICE MATCH FIRST. I bought supplements from them and 10 mins later I found WWS (beside them) is much cheaper than them. I went right back to store but they won’t refund me because they said it’s consumable product. How can it be consumed if it only stays in my car for 10 mins? 2. THEY USE POLICY AGAINST CUSTOMERS. Even the policy just mentions Consumable products eg. food and drinks. They will tell you supplements also belong to consumable products. 3. THEY BLAME YOU. When I found other stores are cheaper and wanted return the product I bought from them 10 mins ago. They blame on you that why you don’t come back and do price matching first."

"Amy was so helpful and friendly. I came in for some advice and she was so thorough to make sure she was meeting my budget and also something that would be helpful to me. She was so empathetic and made me feel like she had time for me and wasn’t in a rush which made it easier for me to ask some more questions instead of standing there and googling for myself like I usually find myself doing in other chemists. It was just such a comfortable experience where she made me feel at ease to discuss some really personal things. Thank you"

"Great customer service by the staff, good size store compare to other chemist warehouses. Staff very willing to help and very friendly. The lady in the perfume area and her coworker did a great work assisting me and the customers in the area definitely great service."

"I was very disappointed with the security when I went to visit my local Chemist Warehouse at Brentford Square yesterday. I am a mother of two young boys, my son being a 2 year old toddler had grabbed a Kinder Surprise from the register area and we walked down Isle 1. I saw he had it in his hands as he was asking me to buy it for him. I said ‘no’ and put it back on the shelf in Isle 1. I picked up my medication and headed to the register to pay, the security guard could see I was flustered as I was dealing with two young kids that were running around and I was juggling all my products that I was paying for. He comes up to me and starts accuses my toddler of stealing a Kinder Surprise, and that I should be watching him better. I told him he absolutely didn’t and to go check the isle. He said it wasn’t good enough and that he ate it and he stole, making a huge scene. I couldn’t believe what I was hearing, if he was a good security guard he would have saw me put it back on the shelf. Instead he accuse my baby of being a ‘thief’ in front of everyone in the store, humiliating me. As I was leaving he was watching what car me and my family were getting into and was watching us leave. Intimidating me. Making me feel unwelcome. I have never, not once been accused of stealing. Instead of accusing a mother with two young children of stealing a chocolate, perhaps look for some real criminals and leave us alone. It will be very hard to shop there again, I am a regular there and I can not believe the way I was treated."