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East West Vets - Dr Ann Nevill
565 South Road, Bentleigh, Victoria, Australia
Photos of East West Vets - Dr Ann Nevill
565 South Rd, Bentleigh VIC 3204, Australia
Opening hours of East West Vets - Dr Ann Nevill
Monday:
08:00 - 18:30
Tuesday:
08:00 - 18:30
Wednesday:
08:00 - 18:30
Thursday:
08:00 - 18:30
Friday:
08:00 - 18:00
Saturday:
08:00 - 12:30
Sunday:
Day off
Reviews of East West Vets - Dr Ann Nevill
"My healthy active dog went in for accupuncture for his arthritis, completely normal as we were keen to explore a holistic healing method. We were made to wait about 40 mins past the appointment time in a room with a washing machine running, then Ann came in and rushed about putting needles in him without even understanding his vet history which we had emailed ahead. She left us with no instructions and him with the needles in him for another 40 minutes and then sent in her assistants( who seem like students) to take the needles out and sent us off with some meds which we didn't ask for. Also paid 200 bucks for all of this. He ended up stiff and unable to walk the next morning and we had to go to the emergency vets as the practice was shut. Thankfully they were able to help him and he is fine now. When we rang the next day to speak about the ordeal, to Ann it took multiple messages before we got a call back and she was rude and said our dog probably wasn't a candidate for accupuncture with no ownership of her own negligence in leaving the needles in him too long. Was a total rip off and very unprofessional. I would never go there again and don't reccommend it to anyone who loves their pet."
"have been going to this clinic for nearly 30 years. I have never visited any other clinic since the day I discovered them and I never will. Dr. Ann Neville is gentle , compassionate and most of all so skilled and highly intuitive too as far as animals are concerned."
"Ann left my beloved dog in a terrible state. We have never seen him so unwell after such a simple procedure that he had undergone multiple times. I’m disgusted by her malpractice and the fact she calls her self a holistic vet is a joke. He was never the same after the incident that occurred here. Please please don’t make the mistake we did and take your beloved animals somewhere else ."
"Our family would like to thank Ann and everyone at East West for everything they did for our darling Jackie over the last 15 years. Jackie was nortoroius for finding ways to injure herself! Every time we took her to East West, she was always taken care of. Last friday we said goodbye to Jackie. Your staff were so thoughtful, patient and understanding. It was an incredibly hard decision to make for all of us. We also want to thank you for the card we received in the mail. Rest in Peace Jackie"
"I went to this vet as I read so many good reviews and I thought a holistic vet might be a better approach than a traditional vet. I went in as my cat was crying at night and sounded like he was in distress as well as having a slight shake/tremor. Dr Ann put it down to the food he was eating because he wasn't tolerating it. Commercial food being the problem. So she suggested I buy the food East West Vets sold - raw kangaroo meat, kidney and liver meat as well as buying Royal Canin's anallergenic biscuits (a commercial brand). She gave us a salt to place on his food as well the herbs Huang lian + Jia wei xiao Yao as a remedy. This was to help if he had a thyroid issue and to help with his stomach to settle the food, we were told. So a couple of weeks pass by and our situation hasn't improved. Only now blood tests are done to prove that my cat doesn't have a thyroid problem, nor diabetes as well as nothing wrong with his liver or heart. Why this couldn't be done on the first visit is beyond me as it only took an hour to get these results. Ask what we are feeding him... The raw meat and royal canin biscuits in which Dr Ann responded that commercial food is bad. We mentioned that she suggested this biscuit and they even sell it in their practice. After showing videos of my cats shaking/tremor, she left the room to check on something, only to come back asking if we had the cat with the shaking. This was only minutes prior and Dr Ann said sorry and that she was busy having so many other animals to attend to... We were the only customers in there at the time. She must be suffering from memory loss or not paying attention to her customers as this seemed like odd behaviour. After our blood tests coming up with no serious issues, she gives us Mai Men Dong and says this should help with our cat's stomach issues as she thinks it's a digestive issue. Well, this was where our problems got worse. My cat started having diarrhoea and violently vomitting. Took him to a traditional vet and even had to go to emergency at one point as the violent vomitting got so bad. These medicines given did not help my cat at all. Would not recommend going here."
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