Nando's Frankston

"How can you call a chicken leg a quarter chicken?. This place must be the worst store ever in regards to value for money. We got more chips than chicken. Management don't seem to care less. Don't waste your time coming here if your hungry or want value for money."

"Absolutely poor customer service and management!!!! Went in for take away and was standing at the counter for a good 5 minutes. Staff walked in and out but was never noticed!!! Finally one came up and asked for order and she was told by another staff in the kitchen that the chicken are not ready , they’ve just placed them in the oven. Waiting time at least 30 minutes. Not going back again!!!!"

"Hadn’t been to Nando’s for about 6 years so was looking forward to it! The meal took 50+ minutes to come out and it was in dribs and drabs. Part of going to a restaurant is being able to eat together which was disappointing not to do. Chips very soft Chicken burnt and very dry Bun for burger not fresh. Staff either seemed under trained or understaffed. Very disorganised. It may be another 6 before coming back! Keep your chins up and work out what’s gone wrong and improve. Good luck!"

"I just ordered and picked up ....a meal of chicken tenders, ribs and chips. The chicken tenders were burnt black and extremely dry, ribs were black and were so burnt we couldn't eat them. The chips had a hair down in the middle of the packet. Very disappointing paid $31.00 a total waste of money."

"The overall state of this store was nothing short of disgusting and disgraceful. Nando’s head office should take a good hard look at this franchisee and issue some serious warnings. But given the amount of terrible reviews on here over the last few months, with no reply, clearly nobody is paying attention. 5 completed customer orders sat on the counter for 10 minutes before and employee begrudgingly delivered them to each table. Customers even approached the bench asking if they needed to pick up their own order. Both the store greeter and manager on duty ignored the completed orders, and continued to walk past it multiple times with no intention of delivering the complete orders to waiting customers. I might add, the restaurant only had 6 people sitting in it at this time. And 4 employees working the restaurant. When the meal was FINALLY delivered, it was cold and soggy. When we enquired about the missing cutlery, we were told it was in the dishwasher. 2/3 of the tables had food scraps and rubbish on them. We were not the only ones disguised with the service and state of the restaurant. It was apparent by the look on other customers faces. Shame on you Nandos, you charge a premium for your food, yet you think this is acceptable conditions for ur customers. I’ll never return."