Ramsay Pharmacy Highett 284-286 Highett Road, Highett, Victoria 3190

"Had a pretty rough customer service experience last night while suffering a migraine and ended up not getting my script. I was literally a minite before closing time but they'd already filled the script, I just needed to pay, the door was still open, and there were 2 others inside. The door was closed in my face, she saw me because she looked at her watch and said no. But, today when I went in to explain what happened, the 3 women I spoke with were absolutely wonderful, they were apologetic, kind and empathetic and offered a review card for Ramsey Pharmacy direct (not just Google). The way they handled the feedback has made me edit my review from 2 to 4 stars, these women were wonderful."

"I had such a good experience here with pharmacist Duy, he went above and beyond to help me with medications for my elderly father. Thank you Duy, I really appreciate it!"

"I had a good experience with Christina and the pharmacist Duy, however can see why people have reviewed the other pharmacist lower, there's no personability or empathy from him."

"I am a local and require medicines for two severe and on-going physical issues. Today I was refused service by the pharmacist. I had a valid and full script. I shall never return to this chemist and advise others to never use them."

"I’m an absolutely SHOCKED at the treatment I received today!! I wish I could leave ZERO STARS!!! I had very limited time and went in early the morning asking for a product that I use regularly. The female sales assistant (whom I had never met before) asked me what it was for. I replied that I don’t wish to answer that question as she is not the pharmacist and its personal. She then walked out the back without saying anything and I was kept waiting for about five minutes. Then a male pharmacist appeared and told me that its a pharmacy only medication so I need to answer the questions. I explained that it’s a medication I use regularly but I didn’t feel comfortable discussing my medical information publicly and I’ve never had to do that in any other pharmacy. I was then told would not be served because I was rude to his staff member. I explained again that I did not want to discuss my personal medical information in a public space and we went around in circles… By then two other customers had arrived and he told me I would have to wait until after all other people were served, then he could ask me the questions. When I said that I had been there first and I didn’t understand why I couldn’t have the product, I was in a hurry and I couldn’t wait, I was told that I would not be served at all. I asked him why and then he went to assist the lady behind me who shook her head told him to serve ME first. If it wasn’t for her I don’t know what would’ve happened. This pharmacist then took me into a private consulting room - with the door half open - and loudly asked me what I need the product for and where I was going to use it. I explained exactly where I was going to use it (I definitely shouldn’t have had to!!!) and why I didn’t want to discuss this in a public space and then I got a lecture about how they get up early in the morning to come to work and they don’t come to work to be abused. I asked why do you accuse me of being abuser when all I wanted to do was buy a product that I buy regularly and have never had an issue like this before? Not even in a busy place like chemist warehouse. I got a real dressing down and another lecture, told the assistant was a third year medical student. My reply was that makes no difference, she didn’t explain that, she’s not a qualified doctor and I was in a public space not wanting to discuss my private medical situation with a complete stranger. I also suggested that as a medical student she needs to develop a good bedside manner. Again I got accused of being abusive! I was deliberately kept waiting at least 20 minutes when he knew that I didn’t have the time to wait. So I missed the start of my daughter’s concert, which was obviously his aim from the beginning. Due to all of this I will never shop in this pharmacy ever again. We have been customers here since the early 2000s when the shop was on the other side of the railway line. I don’t know who this pharmacist is but I have never in my life been so humiliated or so badly treated!! Absolutely unbelievable… To react to me in that way, then accuse me of being abusive when it was actually HIM who was being so rude, aggressive and abusive himself. Total power trip. This is not how people behave in our community or in the greater area of Bayside. People are generally kind and friendly around here but I shall make sure that I tell people about this dreadful experience!!"