Betina King - Holiday Accommodation

"I would not recommend Betina. She is not a good problem solver and was very unhelpful. We booked a holiday home through her for two nights in palm beach 12 months in advance. We booked the property to stay in as we were attending a wedding nearby. She cancelled our booking less than two weeks before the wedding and left us stranded with no where to stay. She then told us she had organised another place for us but we had to pay an $800 cleaning fee for the new place and it was sub par with a different bedding configuration and not ideal for us. She wanted us to pay her directly for the new place without receiving the refund for the other cancelled booking. She offered no discount for the trouble or inconvenience and kept blaming the owners for the stuff up and insisting it wasn’t her fault rather than trying to solve the problem for us. Really poor manager and poor communicator."

"Good location"

"Customer service by Betina was very disappointing. In reponse to your reply Betina, first of all it has taken you four months to reply. We reported the broken door to you on the Friday night of our stay, you said I will sent a tradesman tomorrow to repair being Saturday. He never turned up and you didn't bother to follow this up with us. We again called you on Sunday to let you know we are leaving the premises and to make you aware the door is still need of repair, you denied the conversation we had with you on Friday. So please don't say the owners were disappointed with the broken door, you should be taking care of their property and people that rent these beautiful properties. You customer service was very poor from the start and we will never deal with you again."

"The service I received was appalling, Bettina is extremely rude & has no customer service skills what so ever. It was such a shame. The properties she leases out are high end properties which you obviously pay a large amount for just 2 nights so you would imagine the service you get would be that of high end. I work in property myself and have a great understanding how you should be treating your clients. No way would I ever rent again through her, I would rather lease through someone else who has the service you deserve paying such high money."