Chemist Warehouse Roxburgh Village 250 Somerton Road, Roxburgh Park, Victoria 3064

"Best pharmacy experience I have, highly professional professional team, waiting time isn’t so long compared with most of other pharmacies. Lisa is so kind hearted and professional! Highly recommended!"

"i had the worst experience ever, trying to collect prescription medicine for my mother this evening. My mother's dentist had emailed the script though to them earlier today. The serving pharmacist said there was no email they have received, asked me to call the dentist to write email again. I called them again who confirmed that they have already emailed few hours ago today, not only emailed but made a follow up call too to confirm that they have received the script ( they cc'ed the email to me separately afterwards). I again showed the lady that email on my phone which confirmed that they had received the email. The lady again continued to look for the email, kept saying there is no email whatsoever in their inbox. At this point I was feeling very hopeless and helpless(not to mention increasing frustrated) because her dentist has clearly emailed through the script to them, and I had the proof right in my hand. She basically wasted 20-25 minutes of my time due her incompetency( what kind of pharmacist/staff don't even know how to check for emails in their inboxes!!!) After enduring all that suffering, I got hold of a different pharmacist who located the email within 5 seconds (no Apologies from the previous staff ) We desert better service than this!!"

"Staff seem to be incompetent and cannot match a picture of a product to the physical product. Either that, or they're lazy and intentionally scam older members of the community who have trust in their ability to provide decent customer service to get more money out of them."

"Worst staff at prescription area. 4 girls look Arabs are so rude and disgraceful. They have no humaity that people waiting at prescription section are sick but these girl keep talking and went inside the room and making fun which i can heard easily from outside. My prescription was ready and sitting at the counter but no one there to handover to me. However, After making fun inside the room, one girl came out and called out my name. I said, the medicine was ready but no one is here, she said that may be someone call out your name but i am not here. I said i am standing here straight away after giving you my prescription. I complaint to the area manager named IMAM straightaway. The asian young girl at check out was so nice and keep apologising but the 4 Arab girls at prescription area have no soul or courtesy to say sorry even."

"Pretty good store. Can’t complain. Big isles. Staff helped when asked. Also served when called on. What I needed was 1/2 price. Love that. Quite easy to get to. Massive car park. Pretty quiet area. Seemed a little too quiet. I’m sure it’s busier during the week."