Susan Haircut Point Cook

"I can’t really rate the service as I have not had it. The low star rating is mainly for the booking system and customer service which is plain ignore. I text the number from the website to check availability but I hadn’t had any response. So I keep digging to find that I can actually book online. I did with a confirmation email. Excitedly drove all the way to be told that I have booked in an old system…. I am not expert in IT but the"old system" is accessible and don't blame me for being able to "find" it. I just simply google...Fix it yourself there before putting the blame for people getting into it. Finding time out to head to a dresser is hard for me as I have a baby and I need to make special arrangement to make it to the appointment. If my text was not being ignored, I would have found out my booking did not go through. I texted on Tuesday understanding that it was their closed day. So a late response on Wednesday will not be too much to expect and appointment was on Thursday. If you do not intend to check text, please remove your comment in your website to “call or text if you have queries” Edited because of the irrelevant comment from owner."

"I usually get my hair cut done with Susan. She does a brilliant job. Today I got a haircut and straightening done from Leo who works in the parlour. It was one of the worst experiences. First of all, though I had an appointment I had to wait for a long time. Secondly, he cut my hair in so much hurry and straightened with so much hurry because there were people waiting. There was chunks of hair which was still wet. When I pointed it out to him, he denied it and said it looked fine . The hair doesn’t feel fresh at all. Very dissatisfied with the service. Don’t recommend Leo for the service."

""Value-for-Money Haircut for Men, Women and kids in Sanctuary Lakes" I recently visited Susan Hair Cut in Sanctuary Lakes for a haircut and was impressed with the overall experience. One of the standout features of the salon is their easy-to-use online scheduling system, which made booking an appointment a breeze. When I arrived for my appointment, I was pleased to find that the salon was running on time and there was no waiting around. This showed that the salon values their customers' time and respects their appointments. But what impressed me the most was the quality of the haircut I received for just $15. The price point is very reasonable, especially given the location in Sanctuary Lakes. I also enjoyed the scenic sanctuary lakes drive to the salon, which made for a pleasant overall experience. Overall, I highly recommend Susan Hair Cut for anyone looking for a convenient, on-time, and affordable haircut in the Sanctuary Lakes area. The online scheduling system, on-time appointments, and value-for-money pricing make for a great overall experience."

"I love this place. My hair colouring just had done, it’s beautiful. Susan and her staffs are amazing, good job. I reckon this one and come back for sure."

"Thank you so much, Leo and Susan!!! My husband and I had a wonderful experience at your Haircut Salon!! Really professional and friendly!! Hopefully you both keep loving your careers!!!"