Woodlands Rainforest Retreat

"Woodlands Rainforest Retreat is a hidden gem nestled in the heart of nature. Our stay was an unforgettable experience, offering the perfect blend of luxury and tranquility. The lush surroundings and impeccable service truly make it a paradise for relaxation."

"Terrible. Not worth the money. We stayed here many years ago and it was amazing, however this time was awful. There was no gas, so we had no hot water and had to move late at night to another cabin, which was freezing. We were given wood for the fire, which only lasted a couple of hours. I had to text and call several times the next day to get more wood. Apparently, that was complimentary because of the gas issue, normally you have to purchase wood for the fire! So much was broken. The back door didn't lock. For the money we paid we expected much better. Definitely not worth the price. We won't be going back again."

"Me and my husband stayed here for our honeymoon and it was delightful. Room was very cozy and amazing location. Was slightly disappointed with the service leading up to our booking but overall had a great time"

"Don't stay here its not worth it!!! The Power went out 1 hour into stay. 6pm, then didn't come on until 2am. Local power out.. there solution, Giving us 4 tea lite candles. No power. No lights. No hott water. No heat. No fire... 8degrees and very dark and cold. Not able to cook. Or use anything in stay. The owner Refused any form of refund for half a night lost. First night $800 to sit in a pitch black cold room. Got excited to ride the bicycles.. guess what flat Tyers on both of them. Placed all our dishes in the dish washer end of stay then turned it on.. then they blamed us that the dish washer didn't clean them properly and charged another $70... cheap detergent they provide wont clean dishes well (scam) . There's no gym and they said they have not bothered to open it after covid because no one uses it, the gym is just dirty and messy inside and is in an unusable state . Lock downs ended over a year ago that's just lazy poor maintenance. $1600 for 1 and a half nights. 100% not worth it. Stingy new owners. This business will run into the ground with the lack of maintenance and bad customer service. The owners holidaying in japan and couldn't care less about his customers. Nobody got back to us after they said they would in 3 days time. Save your money and just enjoy a bush walk and stay somehere else. Every top class stay has back up generator's and take the duty of care to maintain there property's and care for there customers."

"Could be amazing but is let down by lack of maintenance and attention to detail. Customer service is disappointing - anonymous text messages are not a great way to make a customer feel welcome. We tried to report an urgent maintenance issue soon after checking in and had to wait over 3 hours for a response to our voice message. Finally, the bed was very uncomfortable with a large dip in the middle. For $600+ a night it needs to be a lot better. It’s a real shame as the location is beautiful and the rooms and facilities have the potential to be so much better."