Knox International Hotel and Apartments 137 Mountain Highway, Wantirna, Victoria 3152

"Worst experience by far. We booked online when we arrived we were given the wrong room. The lady at the front desk was very helpful and called the owner to inform him that he had double booked the executive spa suite to which he told her we were wrong even though we had the confirmation email confirming the room. We were offered a down grade to a studio with a spa. As we go into the room we had to call reception to get a cleaner in as there was muddy water in the spa the and floor wasn’t vacuumed. A gentlemen came to fix the issues and informed us that the muddy water in the spa was from a leak in the room that the owner refuses to fix. We were told that the owner rents rooms to homeless people through the local church to “help his community” buy charging the church $1000 a week per room. And to top it all off we were woken up at 8am by headlights shining in the room from a police car. Photos are definitely not what the place looks like at all. So disappointed, won’t be back ever"

"I'm currently staying here for a couple of nights, and am so far enjoying it very much. I was quite lost when I arrived at midnight, but that quickly changed when the two lovely ladies turned up to help me. They were pleasant, helped me understand, and promptly organised a comfy room for me. I actually need to extend my stay by one night, so, hopefully I can, as it seems busy. Anyway, for those people having a gripe at such trivial issues here. Please take a long hard look in the mirror. Where do you think you are??The Windsor Hotel?? Five star for me. ☝️"

"This accomodation was nothing like the images online. We arrived around 9 pm the reception was closed. No lights on looked shut down. Called the two mobile numbers stuck on the door both numbers turned off. Reception staff finally came and was so rude, was like I got her out of bed at midnight. Couldn’t hardly speak let alone crack a smile. Room tidy however stained and dirty, floor sticky and not clean. Furniture stained. smelt funky like people had been smoking, not clean and very tired. Nothing like what was advertised. Queen bed was two singles jammed together. Rooms cold. Only blanket smelt. Very disappointing accomodation. Would have been more comfortable sleeping in the car!"

"Our room was located between 2 permanent residents rooms. Very poor state of room. Was nothing like the pictures on website, dirty floors, booked a 2 queen bed room, one was wooden and creeky, family of four with one two seater couch, lack of general cleaning. Laundry cages left outside rooms in rain. Not very tidy or welcoming. Only positive was good shower, but dirty. Must remember in future to read reviews. My mistake!!!"

"Dirty, Dingy and Disappointing. Stayed for two weeks for work - cleaning in that time was almost non existent, only made the bed and brought new towels. Room was quite dirty in general, in disrepair. Sheets of plastic stuck to the windows with double-sided tape for privacy, walls blistering, tiny TV, air con / heating unit noisy and about to die. Dirt ring around the spa, pests - spiders and bugs. No facilities for cooking as requested. Vibe coming into the complex is really depressing and whole place needs a power wash. Listen to the reviews and don't stay here."