Ruby Nail and Spa

"I honestly didn’t have a bad experience unlike the reviews. I got a pedicure. They were polite and the massage chair was comfortable. They were quick and gave me a tea: No complaints and my feet feel great."

"Staff were unfriendly. SNS was done so badly it’s already cracked, no top coat was used and were smugged and not fixed. I was told to sit and wait for ages before I finally just got up and put a $50 on the bench. Not to mention everything was disgustingly dirty. I am going back tomorrow for them to be redone or to be refunded. Disgusting and terrible service. I doubt the girls in their had ever done SNS before because the girl who did mine didn’t even know how to do it properly or when to do what. Very disappointed"

"READ ALL AS THIS WAS MY HORRIFIC EXPERIENCE AT RUBY NAILS: WILL NEVER GO BACK AGAIN!! As a first time costumer I needed refills of SNS. TERRIBLE SKILLS IN THIS STORE. I guess she took a 15 year old for her advantage as though she thought it didn’t matter. When she finished doing my nails they were all different shapes and sizes, terrible quality of the colour and overall very little talent. As I went home after it being done I showed my mum what it looked like and she forced me to go back and get them fixed up. So I walked in the store and as soon as I asked to get them fixed I was faced with yelling and screaming from the staff of RUBY NAILS threatening me that they were going to call the police as if I did something wrong. While she was doing my nails the second time I visited the salon she had filed my nails and cut me multiple times and didn’t bother to apologies or clean up the blood that was dripping down my finger. By the way she noticed it and didn’t even bother to do anything about it. Being a 15 year old I was very overwhelmed with the screaming which made me cry. Correct me if I’m wrong but you should always treat a costumer how you would want to be treated when you walk into a store. The other costumers around me were sticking up for me as the lady that did the nails was the one in the wrong. She called me crazy, stupid and screamed at me as though she didn’t care if I was crying. I Will never go back !!!!! AS THE SAYING GOES THE COSTUMER IS ALWAYS RIGHT!"

"I live in Dromana and went to their new Salon in Dromana. I had my old SNS nails soaked off and got new SNS nails. Ngoc did an amazing job on my nails, she has very high attention to detail. The staff float between their three stores so I hope to get to her again. I was offered tea on arrival and had made no prior booking. The salon accepts cash only. I have been getting my nails done in Frankston and was reluctant to visit Ruby due to bad reviews that I have read on google but like every story there are always two sides and being respectful and a polite customer goes a long way too. I love my nails. They look natural and beautiful."

"We had a great experience today. There were 5 of us who walked in for a Shellac pedicure and spa. We received tea on arrival and staff even called extra staff into help. Very happy with our nails and staff were accommodating considering we didn't book."