BIG4 Melbourne Holiday Park

"Our first stay was great despite the spa being closed for no reason then getting kicked out at 4:30pm when it was working but we enjoyed it regardless, so we went for a second visit and the ensuite on our site was full of black mold, the spa was not working again and one of the grounds keepers said it was meant to be replaced 5 years ago. Our kids were in the spa when it was working and one of the grounds keepers shouted at our children who were behaving well and old enough to be unsupervised, he told them to shut up and stop talking back, and made them cry and frightened them! Instead of coming to us to talk to us he took it upon himself to shout at our children. When it was brought to the attention of reception staff she was rude and of course, sided with her staff member. We checked out immediately but lost something in the process and when we called to ask if we could check the site the next day they said someone was on it, we went to check in case because it’s worth a lot of money and there was nobody at all on the site! They lie and treat people extremely disrespectfully! Not to mention the black mold being a hazard! Will never return to this park! We are big 4 members and have never had this treatment"

"Very nice caravan/cabin park. The amenities, although not used by us, looked very clean and there even was a cubicle with a bath. The only thing we missed in the cabin was a cutting board and instructions on how to use the oven and microwave."

"Not a nice place at all. , staffs are not helpful, i stayed 4 days and room was never cleaned or serviced . No wifi in the cabin rooms Room was small and was never serviced during my stay of 4 days . Location is 1km ( 16 Minute walk) from nearest tram station .There is no insulation in the celling so it was really a loud noise through out whole raining night . overall not the good experience"

"Our second stay at this park. Glad to see maintenance going on but seriously not a good stay! Nice caravan sites, the grounds are nice and green. The building were being painted so most areas were off limits. Painting was being carried out to all the buildings. Cherry pickers beeping away for a good part of the day. Camp kitchen had limited access most of the day. Being externally painted. Kids were not allowed in games room as painting was being carried out outside. Power was off for a day. Which we knew once digging through emails. The chainsaws of the tree loppers and the follow on of a wood chipper were a bit full on for 2 days! When paying $120 a night you want a nice place to stay. Or warned your entering a industrial work site! It was not a very enjoyable stay!"

"Our stay at Big4 was remarkable. The cabin we booked was clean and spacious with all the amenities provided. We were warmly welcomed by the staffs during check-in and the lady was also provided me with a guide-book for all the activities going in and around Melbourne. Highly recommended property. There were swimming pool and sauna as well which we, unfortunately weren't able to use because we had a very tight schedule for visiting different places throughout Victoria. Very convenient location from the CBD, affordable and great value for money."