Best Western Plus Buckingham International Hotel 1130 Nepean Highway, Highett, Victoria 3190

"Loved staying here, was very accommodating for my husband and I’s needs. Easy to contact re: room issues and quickly resolved. Thank you kindly!! Will be back for his next business trip."

"Stayed 6 nights in April. Clean and comfortable for price. Easy access to restaurants shopping and railway station. Helpful and friendly staff always. Broken shower head but fixed while out. Restaurant nice but a bit pricey for simple breakfast. Serviced daily is nice. WiFi could do with an upgrade but otherwise very nice place to stay."

"Magnifique! Wonderful french atmosphere with french music and mouth watering delicious food. Great gem! We will frequent this often.. plenty of parking and spacious and clean restaurant with brilliant and attentive wait service. Five star for sure."

"THE MOST BIZARRE EXPERIENCE IVE EVER HAD! Reception staff were Rude and even started yelling (it was really embarrassing) I had to ask the Asian reception lady to please calms down, lower her voice and stop yelling at me. I work in hospitality and understand booking through a third party can cause a mix up. As they hadn’t received the email yet I showed the confirmation email I had - However, The staff were aggressive rude and unwilling to listen. We waited In reception for over an hour at night for their email (which didn’t come) and exhausted, finally paid a second time direct with the Buckingham- The next day when the email had come through, they refused to refund us for paying twice, the second time directly through them. The Asian lady wouldn’t even listen and began and screaming so loudly that she didn’t have to do anything and didn’t care what had happened the night before - I was so stunned I didn’t know what to say… her high pitched rant brought two other staff out from the back to see what was happening. I was still standing slack jawed when the Manager finally took over and had to continue to tell the staff to be quiet as they randomly began yelling at me again. Finally he understood we had paid twice, both directly and through a third party and was happy to refund us for the direct booking. But the staff continued to attack us as if we had done something wrong…"

"The shower has no water pressure when hot water is moved hotter. Took 20min to have 5 min shower as water would suddenly get cold for no reason. The bed is very firm but the pillow is all air and 2 pillows still not sufficient . Very clean appearance is great . Just not a comfortable sleep. And felt like a heart attack when the water got cold in the shower. Staff is fantastic."