Mornington Hotel 917 Nepean Highway, Mornington, Victoria 3931

"Used to be my favourite pub. Always got the lamb shanks and were delicious. They have essentially cut the meal in half. Last night I got 1 lamb shank not 2. And half the mash and vegetable soup (this time it had mostly carrot in it, I guess carrot is cheap). Extremely disappointing. I had to go home and cook after receiving half a main. Thank you so much for making me do that very appreciated."

"Stayed here a couple of weeks ago on a whim. What a wonderful surprise! The rooms are modern and spacious and clean. Toast and cereal provided, tea, coffee and biscuits. We thought being over a pub it might be a bit average. Wrong! Price was very reasonable. We had dinner in the pub, a beautiful feed. Generous serves and a great price. The staff were all lovely. My partner is in a wheelchair and the rooms accommodated him very well. The only negative was they didn't have a shower chair but we managed without a problem. Close to the beach, more specifically the pier as we were there to go squid fishing. Highly recommend staying here!"

"During our previous visit, we were disappointed to discover that the self-serve carvery, which we had come to enjoy, had been replaced with a Sunday roast. We were informed at that time that there was a possibility of the carvery being reinstated, which gave us hope. Consequently, prior to embarking on our 45-minute drive to the hotel yesterday, we took the proactive step of contacting your staff by telephone to confirm if the carvery was indeed back. To our delight, we were assured that it had returned. Unfortunately, upon our arrival, we were dismayed to find that the carvery was, in fact, not available as promised. This discrepancy was disheartening, especially after making the effort to double-check beforehand. Seeking resolution, we approached the manager on duty to discuss the matter. Regrettably, her response was lacking in empathy, and she offered no assistance to rectify the situation. Instead, she advised us to submit our complaint via email. As loyal patrons, it is disconcerting to encounter such a lack of consideration and professionalism. We understand that mistakes can happen, but the manager's unsympathetic attitude and failure to address the issue only compounded our disappointment. We believe that exceptional customer service is crucial in maintaining a positive reputation, and we feel let down by the way this matter was handled. We kindly request that appropriate measures be taken to ensure that all staff members, particularly those involved in food service and communication with guests, are well-informed about the differences between a Sunday roast and a carvery."

"Wanted to stay at a place with a spa room within a reasonable distance of home so with the help of Google and a disappointment with another place, settled on this one. My initial impression with the room was that it was huge! Much bigger than it needed to be but good if I wanted to entertain. Despite being a Friday night it wasn't excessively noisy. I could hear noise from the bar but it didn't stop me getting to sleep. Room was very well maintained and they've had a renovation recently of a number of rooms as the paint smell was noticeable when I was in the room corridor. Loved it's proximity to a convenience store and the main street of Mornington. Loved the spa, the huge bed, the balcony, rear parking and the convenience of having the breakfast provisions in the cupboard and fridge. Thought the double shower was a great idea although sadly wasn't able to share it. Realised too late that there was a rubber mat in the bathroom cupboard. Could have done with it. I thought the spa should have a granny grab rail on the wall as it would make it safer to use."