Pearly nails and beauty 6 Waratah Street, Mona Vale, New South Wales 2103

"As a good loyal customer of Pearly Nails over the many many years they have been in Avalon & Mona Vale. Today was absolutely appalling beyond belief. The sign on the front door says they now open at 10am, so I was there at 10am waiting behind another three women. They were 30mins late (as usual- always late). Anyhow they they let the first three ladies enter and said to me “come back later”. I said I was happy to sit and wait at the front entrance so I didn’t lose my spot (if others were to show up which is usually the case). He shouted “YOU”LL BE WAITING A WHILE” and I said calmly, “happy to wait” whilst all the ladies in the salon were MORTIFIED by his actions. He then got in my face and aggressively shooed me and yelled, “GO TO MONA VALE SHOP” I said, no I’m happy to wait here. Anyhow another lady turned up and he let her in! Straight past me after waiting for 30mins! Then I asked him can I come in… he points at a chair so rudely. Anyhow I sit there and the ladies were doing a horrible job on my nails very rough and quick didn’t get any massage or cleaning the nails etc. He was very rude and short to new customers coming in. I told him he was Rude! He started abusing me in front of the whole salon (about 8 females). I was so embarrassed as I had done nothing wrong. He said your a difficult customer!!! Which I’m not, I’m actually a loyal customer who supports them. Won’t be now!!!!!!!"

"Made an appointment for 930; got there they were closed. Website said opens at 930 so called only to find out they actually don’t open until 10. I asked why was I offered a 930 appointment if they would be shut and got no answer. So I asked for appointment to be cancelled and went somewhere else. Customer service was so not impressive and by the reviews I am not the first one so one suggestion: fix website opening hours and make your staff aware of your actual opening hours. On the bright side, the salon I went to after this missed appointment was excellent"

"Really not good. Two of us booked an appointment but we were still kept waiting for over half an hour before they were ready for us. Staff were unable to understand or provide the effect we wanted. A rushed job and a poor, messy finish. Cannot recommend."

"I’ve never gotten my nails done before, but texting a friend throughout the experience she assured this was not usual. The customer service was appalling. I had my hands shoved and yanked and felt thoroughly manhandled. I wasn’t sure what I wanted originally and they made the assumption I knew and didn’t give me any advice. At one point a staff member, without asking, picked up my headphone case, touching my property which made me uncomfortable. Not only that, but I’m not entirely happy with the outcome and felt too uncomfortable to say anything. Needless to say, I will not be returning."

"If I could give 0 stars I would. I had a 10am appointment for a pedicure. Arrived at 9.57 to find shop closed and no one around. As their website said opens at 9.30 I called the number to make sure they were opening. Male who answered was very rude and aggressive, said we'll be there by 10 and hung up on me. Car pulled up right on 10 and in I go. I suggested maybe they should update their website as it says 9.30 opening. Same man I spoke to on the phone starts shouting at me and looked like he was ready to punch me. I was sitting and he was standing over me yelling. 2 other people trying to push him away from me ( I'm 67 by the way) Other man who had remained very calm then says we won't be giving you pedicure today. What the!!!!! I told him I have a prepaid voucher, he says show me the voucher. I got the voucher out ( I'd received at Xmas 2021). He looks at voucher and says already expired even though it clearly shows 2024 as expiry but he insists it's a 2 not a 4, and it's now illegal to issue vouchers with only 6 months validity. DO NOT USE THIS SALON. TOTALLY UNPROFESSIONAL"