Summerhill Hotel 840 Plenty Road, Reservoir, Victoria 3073

"Good evening A year or so ago I was a resident in the area and frequented your hotel, to play the pokies. This was more than a year ago. I have since returned to Reservoir and popped in to your venue. I was hoping to catch up with one of your gaming staff, Mikki, she always was a welcoming staff member. I was wondering if Mikki is still employed at SummerHill, I have been in a couple of times and current workers do not know of Mikki. Can you please let me know if Mikki is still employed at your hotel, if not do you know where she is working? I would love to catch up with Mikki again after an absence due to my work commitments interstate. I rarely place reviews, however in a gaming environment Mikki (I'm hoping the spelling is correct) was a comfort and supportive in her role on the floor. I would appreciate a reply. Mikki gave me the best of customer/hospitality service and Mikki was so accepting of my 'addiction', without prejudice and made me feel comforted. Regards Dallas"

"Chips warm & some burnt, presentation of food on the plate unappealing, nearly 25 minute wait, definitely no where as good as it use to be. The hamburgers were also presented with a steak knife shoved into the centre of the hamburger, I thought this rather odd."

"Cannot fault this place at all the food is always good and customer service is amazing! Highly recommend Anne the extremely hardworker who always goes above and beyond with her impeccable customer service. Thank you"

"Decided to have a chill evening, so I went into the gaming floor. After a short while, walked over to the coffee station and ordered a hot chocolate. I'm watching the girl proceed to throw 2 heaped teaspoons of chocolate into a cup followed by hot milk. I could have done better job making my milo at home. Full of floating chocolate bits, and when i finished it, the bottom of the cup resembled something that a pig would lay in. Chocolate didn't melt and tasted like warm milk. Probably a better option would be to put the chocolate into the milk jug and froth it together. Now, i am fully aware that it's complimentary, but for god sake, please train certain staff to make it properly, even if you need to charge. I'd be quite happy to pay for a decent cup"

"This bistro has really gone downhill, the nice staff are gone! The meal l had was pork roast, well the one slice l got was roasted alright, it was hard, brown and looked old, l worried actually l might get sick, lm not a huge pork eater but mostly it’s white meat, not this it was brown! Just wished l had of taken a picture to put with this review. I took plate to the counter and told her to tell the chef to try eat this as it was really bad. A worker came and asked me if l wanted a free drink or cake l think he said, but l just wanted them to know people are not going to eat that, l would say it had definitely been reheated in a pan, l have ticked this bistro off for good, l hope they can get proper chefs who know how to cook.!"