Best Friends Pets Maribyrnong 2-6 Sloane Street, Maribyrnong, Victoria 3032

"Came at sunday 6 of August 2023 and the staff said they close at 9 and then we went at 5:10 and was closed. Then the manager saw us then ignored and came back and didnt even open the door to talk in stead talked through the window. Not a good experience"

"Not a good experience. I would have spent in excess of $120 but this rort which is price matching with sometimes a bigger than $20 difference is losing them customers. Today, I was told that it had to be from one source to account for shipping! It makes for a waste of time and thinly veiled contempt for one's regular customers! Also, depending on who is on the floor and which manager is working that day, the experience can vary wildly. This shop has been ok in the past. It's not so ok anymore, it appears."

"Because I am owned by a Fluffy Overlord, I find myself now visiting pet stores with the same sort of frequency as I used to visit chocolatiers. As with chocolatiers, Best Friends stocks food, albeit of the less "glass and a half in every bar" variety for humans, and more of the "please stop walking over me at 3am it is not breakfast time it is not even awake time I am begging you" variety for He Who Stalks The Shadows. As I am yet to leave the store in anything less than half an hour, I will disclaim that this is not due to poor shelving (everything is where you would assume it to be, separated into cats and other small beasts on the left; and I assume dogs or maybe llamas on the right, as there is an entire half of the store I have never visited, indeed there could be dragons there for all I know) but rather due to the variety of items available. I would strongly caution anyone entering the store to not make my mistake of assuming that a bag isn't necessary, as the last time I thought that I had to carry out the assortment of food (eaten); litter ('utilised'); and toys (disdainfully sniffed) in a box (immediately cat-napped) after promising myself "I just need two cans until the delivery arrives". The team are, to a one, very kind and helpful, though I was offered on one occasion a dog treat to take home for my cat, which the dog (with humans, the dog didn't drive to the store by themselves) behind me in line was obliging enough to take off my hands. The presence of the on-site vet is also appreciated, and I assume that the puppy school and groomer are also helpful, though given The Floofmeister would sooner rip off my hand than permit me to have his fur clipped, I can make no comment as to their quality. Overall, I simply can't fault the store, availability of items, prices (the cheapest for Trouble and Trix litter in the Maribyrnong area), and team members (who have on my appearance started to greet me with a cheery "good to see you again", proving that His Grumpiness indeed rules the house supreme). I would however still be much obliged should they consider selling chocolate for humans, if for no other reason than it is more pleasant to cry over an empty wallet with food."