Petstock Altona North

"Everyone has different experiences on different days. However, I normally travel from a few suburbs away to go here. This last time I entered and someone rudely said 'you know, we are closed' No 'hi, sorry we are closing soon can I help you get your dog food'. (As I was just about to pick up a large package). Plus the doors are open, lights still on, three people had seen me enter. There are a few ways to handle saying 'we are wrapping up soon' and they did a bad job of it. So - no, I didn't realise you were closed Petstock. but don't worry I can buy my overpriced dog supplies elsewhere. One star service day."

"The end of life care given to my 22.5 year old cat was extraordinary. The team showed compassion and empathy at such a difficult time for our family as we said goodbye to our gorgeous Taylor."

"- Booked in for vaccination: 17/5 cat was said it was a little bit warmer than normal, and vet stated that since I already gave her vaccination which we have a certificate for so she can book in a booster vaccination for our next visit. We agreed with it and book an appointment. And we got charged $92 for that consultation. - 19/5 We missed this appointment due to circumstances out of out control which we told them and they still charged us $100. - 30/5: we attended the appointment, we paid the cost when vet assistant gave us the vaccination certificate and she told us to come back for a booster in a month time. We then asked why does she need another vaccination shot because we were quoted verbally and charged for a complete vaccination included certificate? She then replied that because we didn’t give her a vaccination as a kitten she then need her vaccination again when her statement was different to the original vet statement we then asked to speak to the vet, we were then told the vet is unavailable to speak to us. We just paid $700 for a desex and vaccination and we could not even get a conversation from the vet on why the original price was different. And it is important to add that the service and attitude that the vet assistant was giving was unacceptable. We were charged $12 for a colar slash cone of which the vet said they were unable to put on the cat, they gave us the cone and we are to attach the cone ourselves and it has to remain on cat for 14 days. We then asked her how we’re going to (not being trained or qualified) attach the cone and keep it there when she could not demonstrate how we are to do it. And when we question this she said our cat was being aggressive with her. And when we went to pick up our frightened scared and “aggressive” cat, she was definitely not this aggressive cat that we were being told off."

"It was okay, clean, it did take a while to be served by the vet receptionist and unfortunately they didn't have any tapeworm medication available due to it being on order. But the staff were friendly enough. I did overhear someone being charged over $1000 for something prior to being let in the back. Feel bad for the bloke."

"Had the pleasure of spending some quality time with store manager Caddie today. Firm but fair as always! Also had lots of help by the always lovely floor staff, those legends deserve a pay rise....and an AIr Conditioning Unit!!!!!"