Pizza Hut West Pennant Hills

"Ordered pizza via website and it never arrived despite saying it had. Impossible to get hold of store - no direct line and have to call 131166. They say they will put you through to store but rings out. Customer service line also tried to get through but could not, and then they say they cannot refund as only store can! Two separate complaints lodged and no response whatsoever in 5 days. This is actual robbery - they take your money, don’t deliver and are impossible to speak to and obtain a refund. Quite unbelievable and criminal. Seems there are other similar reviews - do not order from Pizza Hut!"

"Ordered last night via Uber Eats. Order never arrived. Tried to Called the store for 2 hours, No one picked up the phone. Worst experience ever. Owner of this branch should be ashamed of themselves for stealing our hard earned money. Pizza hut should take away the branch from them. Karma will hit you back one way or another. Lost $35"

"Pizza delivery was 15 minutes late, so my wife opened the front door to look, and there were the pizzas on the doormat. There was no knock on the door, or ring of the doorbell. The pizzas were only just warm and were floppy, not crispy. Very poor service. Goodbye Pizza Hut."

"Ordered via Uber eats. Took more than an hour but didn't delivered properly. Coke and chips didn't arrived and the garlic Bread we didn't ordered came."

"This is the PH franchisee which made me switch away from Pizza Hut forever. The Pizza was delivered in an incredibly bad jumbled state (photos attached). I remember calling up the store and checking with concern if there was an accident on the way. I was told by the manager that he would look into it and call back and he never did. And I have avoided them as much possible ever since. CAVEAT EMPTOR (buyers beware) was termed for stores like these - irresponsible people, frivolous service. Remembered this when I was clearing the photos on the phone from few months back."