Domino's Pizza Rouse Hill 43 Panmure Street, Rouse Hill, New South Wales 2155

"I have ordered pizza today at 06:42 PM for a delivery at Rousehill dominos store. The order online status didn't update for an hour. And then I called the store at 7:40 pm and they said the order will leave the store in 5 min. Waited for another 20 min and called them back, they said again the order will leave the store in 5 min. In total I have waited for 2 hrs for my order and finally cancelled it with go hope of arriving. Rather than me commenting about the store, I will let the reader understand the quality of the service provided by this store. I would never order from this store again."

"Just started stopping here for lunch. Food is tipical of Domino's pizza. It would be nice if one store would give a little more topping on their pizzas instead of the allocated measured amount every time. They may see an increase of orders if people get more topping no matter what order you ask for. Staff are very friendly though. Which is nice for a change. Will definitely be going back to this store. Keep up the good customer service."

"Looking at these 1/2 star reviews its mostly got to do with Wait time, not the pizzas... From my experience of 4 years, Pizzas are good, Service is great. Jake was able to help me out and solve an issue I had. Prices are good, pizzas are good considering the price, only let-down is delivery time from 5-7PM, *To be expected when its dinner time. Again big thanks to Jake for his good service and communication skills, he should be rewarded with a pay-rise or bonus of some sort. Overall 4/5."

"Ordered some Pizza online 3 days ago. I received a confirmation Pizza would arrive at around 7pm. 30 minutes later at 7:30pm and pizza still not received. I called to follow up only to be told it'll be at least another 30 minutes as they had staffing issues. My guests were due to leave at 8pm so that became pointless. I requested a refund and money still has not landed in my account. I'll follow again on the refund in a couple more days. You would not have received this 1 star review had you called before the confirmed delivery time to let me know you are running late. This would have allowed me to better plan my night. Instead I ended up with disappointed hungry guests and you ended up with a disappointed customer and a 1 star review. I've also read your responses to other complaints on Google reviews. All I see is meaningless, empty apologies and never ending excuses. I advise you actually take action on improving your service and show some accountability."

"I called Domino’s Rouse Hill 30 minutes after the delivery ETA they provided had passed. The staff member on the phone informed me that they hadn’t even made the pizza yet (this was 1.5 hours after placing my order) and was incredibly rude, and didn’t offer any kind of compensation. I was made to feel as if I was annoying them for calling. Meanwhile, my family still isn’t eating dinner. I am understanding that delays happen, but at least show some kindness to your customers who you’re disappointing."