Nite Cabs Golden Island, Athlone, County Westmeath

"Absolutely brilliant service, I use them 2-3 a week, always on time, very fair price and you're able to have a great chat with all the drivers"

"AVOID. I don't drive so I have taken many taxis around Athlone and further afield, and this is the worst taxi service I have ever used. Last Saturday night I called A2B cabs to request a taxi. I was at my friend's house. The man on the phone told me that he would be about 30 mins. 30 mins came and went, no sign. My friend does not have a driveway so it is not easy to see or hear when a car arrives - there is a car park a short walk from the house. Nonetheless, we kept our ears open and checked out the window any time we heard a car. As I understand that delays can happen, I waited a bit longer. After 50 mins since I ordered the taxi, I rang back the company to ask where my taxi was. I was told that the driver had been to the house, waited there for 10-15 mins and that no one came out. I was taken aback by this - we had been keeping an ear out and we checked any time we heard a car, but as previously stated the house I was at does not have a driveway and it is a busy area. I was very disappointed at this, and queried why the driver did not just ring the doorbell or ring me. Especially as they had been waiting for 10-15 minutes. It was in their best interests to alert me that they were there, so that they could complete the journey and be paid by me. It truly makes no sense and is very poor service. Also, I had been told that the taxi would take 30 minutes to arrive, which is grand, but I was not going to be standing out in the freezing cold waiting for that amount of time. As a taxi service, it is expected that you inform customers that you have arrived, especially on a freezing cold dark night at a house without a driveway. Furthermore, the man I spoke to on the phone was unkind and unhelpful. He refused to admit fault, instead repeatedly blaming me for 'not coming out' to the taxi. When I asked why he didn't just ring me I was told that if he was ringing everyone, he'd have no credit which is a ridiculous excuse especially when you've apparently been waiting 10-15 minutes outside the house and it's in your best interests to be paid by the customer. He did not offer to send out another taxi to me. I ended up using Free Now, which I will be using in future. The worst part of this was the unkind manner of the driver, it was shocking to have been spoken to like that. NOTE: had to delete my first review and paste it as a new one, as the business owner responded by giving out my private details relating to location, and there was no way to respond asking for my details to be removed. Do not ever give out a customer's personal details online. This is just further shows how poor your customer service is and how little you care for your customers."

"Amazing service. These lads are very reliable. Always on time and friendly drivers."

"Excellent service and a really lovely driver"