Tranquillity Leisure & Spa

"Attended for a Swedish full body massage with Emma. The massage was lovely and Emma was very experienced and informative of ways to help with my lower back pain issues. My issue came when I booked my husband in for a massage. As an anniversary present I requested to pay for his in advance. They happily took this booking and payment. When my husband finished with his massage he was informed he had to pay, he explained this was already paid for, to which he was told it was not and had to pay in full. When I discovered this , obviously very upset by the error, I sent him the evidence that it had been. He then returned to the spa to show the evidence, to which he was met with excuses about the system. The customer service was shocking, he got no apology for the error. He was eventually refunded but this took some time to argue his point as the woman on reception was not keen to do this. Although the evidence had been presented. We will not be using this service again due to this situation and the clear lack of customer care and administrative error that occurred. A massage is suppose to be relaxing and sadly because of the mishandling my husband did not come away with the benefits which had been intended."

"The pool should be seperated into swiming classes/lanes and people who just want to swim. I found myself stuck bobbing up and down in one spot as there were swimming lessons going on all over the pool. There should be a sectioned off area specifically for the lessons as I could not enjoy the swimming pool. The locker rooms and shower area were not very clean also."

"Waxing Experienced fantastic, friendly and expert service today from Emma. An excellent efficient individual. A brilliant place to visit for beauty treatments. Will definitely return."

"Booked an appointment with SPA for full body massage at 12:15. After 20 minutes of waiting had to go to reception to find out what’s the story. Manager Brendan came to me and informed that therapist didn’t show up to work. All could be fine if I had a call at least an hour before the appointment. Nobody even care to inform me about cancellation. The new appointment had been offered to me but to be honest I don’t even want to go there after what happened. All cancellations have to be made 24 hours prior appointment otherwise beauty services charge you for the late cancellation or for not coming for the appointment. I believe this policy works just one way at least at this particular SPA. Do not recommend!"