DPD Ireland Cork City & County Depot 29

"Absolute joke of a company. Apparently my parcel was delivered to my house (i was home for the time of delivery and no one called ) but they claim it was signed for by someone with a made up name, not the recipient of the parcel. When I pressed for proof of delivery the sender sent me the signature which is literally a line on a page. The driver Patrick clearly couldn't be bothered to deliver my package. When you call DPD all they say is they will get the driver to call you back but they never do. No responsibility for anything I'm now without my package and the money I paid for it. Avoid them at all cost"

"Possibly the worst company I have ever dealt with. First they lost a very high value item of mine by delivering it to an Amazon wear-house instead of the intended address. Secondly when making a collection request their site clearly states to call your local depot to arrange a collection, any time I call the depot the customer service team tell me I have to make a new label to arrange a collection? What sense does that make! Any attempt to arrange a collection they will try their best no to do it. Please avoid this company they will waste your time be extremely unhelpful, rude and are just a very poorly organised business."

"Very dissapointed in DPD recently. About a month ago, I waited for them to deliver my parcel within given timeframe in the message I got that morning, however, drived did not show up. I needed to leave my home, and after few hrs, I got notification that my parcel was delivered and that I signed for it, which was not true, but I thought that one of my neighbours took it over. I came home, and saw that my parcel was left on the street in front of the enterance door. Since it’s busy street, I’m surprised nobody took it, but my parcel was opened, and box was completely damaged. Thankfully, nothing was missing. Than again, last week there was a parcel to be delivered, and I got message on Thursday for delivery. I wasn’t in Ireland, so I changed the date immediately for Monday. Next day, on Friday, I got a call from driver that he’s at the address. I explained that I’m not in Ireland, I already changed the date, and driver informed me that he’ll try again on Monday as requested. I waited the whole day on Monday, and driver was supposed to be there between 3 and 4 PM. Nobody rang the doorbell, or called me. When I checked tracking number, there was info that delivery was attempted, but nobody responded. In all that mess, I called customer serivce, who were very uncomfortable, rude and had no answer to my questions, just kept throwing at me that they tried to deliver my parcel every day since Thursady, even though I requested Monday immediately when parcel arrived at destination. Next day parcel was delivered. However, all in all, they kept blaming me for delivery being lated, even though they drivers leave parcels on the street, or don’t try to deliver them at all."

"Raining heavily all day and the delivery guy walks up and leaves a cardboard box outside my door. No knock on the door or ringing of the bell. We had a car in the drive so it was obvious someone was home. They just don't care. Forwarded on bell video to their depot but not expecting anything to change. UPDATE: It's been 4 weeks since I emailed their depot hq in little island Cork. No email reply back. They just don't care."

"Delivery apparently failed as they not find my locations bar the fact they have postal code and deliver daily to my neighbour. I got a text from them with a delivery time so clearly they had my number. I was at home all day also Tracking app also shows correct address. No call and package back at the depot now. Very poor service."