Cork University Hospital , Wilton, Cork, County Cork

"Even as a staff member, I too admit the A&E nurses are very rude. The wait times are ridiculous and the CUH Emergency Department is a joke. They are good at what they do when you do get seen, but very inefficfient."

"Some of the rudest staff in the A and E department, floors were clean but the cleanliness of chairs and beds were filthy. Took my bloods and told me they were fine, was waiting 9 hours before a nurse came to look at me, leaving me sit in a pool of blood for this long. Still no sign of seeing doctor, another 3 hours passed I left with no diagnosis and went to a different hospital. Bearing in mind there is no A and E in hospital I went to, they took me in and sorted me straight away, turns out my bloods were not fine and I needed surgery almost straight away. Thank god I left CUH otherwise I could have worse problems than when I went in there!!"

"Today, 28th, January I was at Cork University Hospital. The reason is because I went to specsavers to get my eyes checked and the optometrist referred me to the hospital for uveitis (which I had been to the hospital for the same reason before). When i got there around 3:30 pm i checked in and went straight to the eye clinic. I said hi and a guy asked me “are we waiting for you?” and I explained to him that I had an appointment (Specsavers called the CHU and made an appointment for me) and that someone there should know I was coming. After a few minutes a doctor/or someone studying to be a doctor... showed up and I gave him the letter that I from specsavers and he was really rude and told me why I was there... same as the guy before, looks like they weren't in the mood to work or intended to assist someone with eye problems (very odd for a hospital). He looked into my eyes very rudely and told me it was just mild inflammation and gave me a prescription. I told him that the optometrist (who is a medical student) told me that untreated uveitis can be a serious thing, I also told him that I hate the hospital environment and that on a beautiful Saturday like today, I wouldn’t choose to go in a hospital if it wasn't necessary. I wished hin a good afternoon and left. The reason for my complaint is because it is unbelievable how someone so unprepared can be in a position to take care of a human being without the minimum of education and kindness. I hope that other patients do not face the same experience and I also hope that whoever is in charge of this department can see my message and at least give this poor guy some feedback for whatever reason he feels he has a right to treat someone the way I was treated."

"Was here today , left home 8am for an appointment at 9.30. arrived at the hospital.. and was first in line. despite this i was still waiting to be seen until 12.30. Why make this appointment..if it cannot be kept... despite staff being nice, i can tell you they had a break at 10 am. and went to lunch at 1pm. unlike patients like me and patients with children who had to sit in a cold corridor , some without breakfast waiting to be seen. It is shocking. In total there were 10 people waiting ,from 9 am and did not get seen until after 2pm. How can this be possible... The HSE should be closed down. because it is disfunctional. On top of the long waiting, car park fees and the most disguesting sandwich and coffee ..If it were a private company it would definitely be closed down.I eventually got to go home at 2pm. and still not sorted. must repeat this in a weeks time."

"We are lucky to have this hospital. People would be lost without the A&E here . The all staff are just amazing . Everyone works very hard . It’s a huge hospital it’s easy to get lost . Every where is spotless especially the toilets. There is great parking . But this is very expensive."