Petmania Kilkenny, Grooming, Nutrition & Pet Store

"Not usually one to write a poor review, but in this instance I feel compelled to do so. I had my dog booked for a groom in Petmania & confirmed via phone call the day before. Our dog has been there before, so is on the system and they even asked us on the confirmation call to come in earlier, which we did by 3 hours. When we went in store, we were told the groom was not booked despite having a confirmation email. The customer service was extremely poor and they appeared not to care or in fact care the dog was booked for a groom due to overheating at night. They told us they were fully booked out, which my husband and I found hard to believe given the grooming station was empty. This is the second time this has happened us. We will NOT be returning to this store. I would rather give my dog to someone who cares about his well-being and a store that offers a friendly, solution based service. Not computer says no with a bland customer service attitude."

"so horrible, i bought two rabbits 5 days ago, one was sick the first day and continued to decline until last night when she died. i rang the vet and she said there was definitely an illness and her symptoms did not relate to stress. I rang to complain and got offered store credit, which i did not take. The poor rabbits didn’t even know what a treat was. They are clearly severely mistreated. Absolutely horrible way to treat innocent animals."

"Good place to buy pet food and accessories Really friendly staff.... only cold water fishes there so still the best place to buy tropical fishes for fish tank is clonmel maxizoo. Just saying."

"Absolute disgrace, sorry I didnt read reviews before i brought my dog here, cutting dogs seems to happen often. They cut my dog on 2 occasions, have pictures to prove it, cut a bit of her paw skin off, rang them and they took no responsibility, very ignorant on the phone, no respect, denied everything, another cut was over her eye but yet only told me they did it once I rang, they denied this again. Worst grooming studio ever, do not let your dogs in. Asked to speak to management and got an awful phone call back."

"Went in to buy a harness for my dog. Couldn’t find the one I wanted but had some great help from Megan. Not rushed,friendly and polite. And example to staff everywhere. Keep up the good work Megan"