Water Plus
Campbell Road, Stoke-on-Trent, United Kingdom
About Water Plus
Water Plus is a leading institution based in Stoke-on-Trent, United Kingdom. As an establishment, Water Plus prides itself on being a point of interest for businesses and individuals alike who are looking for expert advice on their water supply and usage. With a focus on providing practical solutions for water management, Water Plus is committed to helping clients identify areas of waste and inefficiency in their water usage, whilst finding ways to reduce their overall costs.
Located at South Court, Riverside Park, Campbell Rd, Water Plus is easily accessible and provides a comfortable and tailored environment for clients to discuss their specific needs. Our team at Water Plus is comprised of experienced and knowledgeable professionals, who are passionate about delivering outstanding customer service and providing expert advice on all water related matters.
As a customer-centered institution, Water Plus recognizes that every client has unique requirements when it comes to water supply and usage. This is why we offer a range of bespoke services to meet your individual needs, including water audits, leak detection, water efficiency advice, and consumption monitoring. Whether you are a business looking to reduce water waste or an individual who wants to become more environmentally conscious, Water Plus has you covered.
Overall, Water Plus is a reputable institution that prides itself on offering innovative solutions that help clients save money, reduce their carbon footprint, and enhance their overall sustainability. With a team of dedicated professionals and a focus on customer service, Water Plus is dedicated to delivering the best experience possible for all clients.
Photos of Water Plus
South Court, Riverside Park, Campbell Rd, Stoke-on-Trent ST4 4DA, United Kingdom
Opening hours of Water Plus
Monday:
08:30 - 17:30
Tuesday:
08:30 - 17:30
Wednesday:
08:30 - 17:30
Thursday:
08:30 - 17:30
Friday:
08:30 - 17:30
Saturday:
Day off
Sunday:
Day off
Reviews of Water Plus
"I pay my bills from Water Plus every month when I do my admin, just before the middle of the month. The bill normally arrives just at the beginning… 2nd or 3rd. Last month on both properties I had a £40 late payment fee, so confused, searched for their T&C’s which we are told we are bound by. No sign on the bill of their payment terms. This month I had a debt collection letter and £170 added to the bill for the privilege. Still not sure of payment terms, but isn’t this daylight robbery? The bill itself this time was £76 and I have never missed a month… Please can you Mr Ellis in your response tell me your payment terms, I am guessing they are standard for everyone. I will them chase up the complaints department to get this fine lifted, but judging by other reviews am not confident that I have the time and energy for what is involved. This is so unfair to impose this kind of time commitment on harmless people’s lives, who are just trying to live within the rules and do the right thing at the right time…."
"This company have a tendency of sending out bills to people who don’t have accounts with them. They obviously don’t verify client details upon opening accounts. My business is located 20 miles from the site they supply to. Their client gave them the wrong email address (got my email address off the net). I called them to say please remove my email address from this account as it is not linked. I have no relationship with the address they supply water to. 40 minutes later on the call. Still no resolution. In the end I said:- please note I refuse to pay your bill and send the bill out in post to the address to which you supply. If they don’t pay, please cut off their water supply. Staff are not trained to handle calls in an effective manner. They waste their own and callers time!"
"DO NOT PUT YOURSELF THROUGH THIS AGRO!! If you have any choice in the matter, DO NOT use this company. They rarely respond to emails, or follow up phone calls when they say they will. You will have to put in a LOT of "customer effort", and even then you won't get very far. I haven't yet spoken to anyone in the company who has taken any accountability whatsoever. I would rather drink muddy drain water than have to deal with this company ever again! EDIT: They have now responded to my review asking me to contact their complaints department to get this resolved...well why didn't I think of that?! In actual fact I have already sent several emails to that team before writing this review, no-one from the "complaints" department did anything about my complaint either...and that's part of WHY I wrote the negative review!!"
"An account was set up for my business not by me I just received a letter telling me that it had been done. I paid my bills on time until July this year when I realised that I actually had two accounts set up by them not me and was paying double. I called up and explained what had happened and one account was closed. I asked if I was getting a refund off the closed account and was told that I would. I received a couple of emails saying it was being dealt with finally this month I received a letter saying I had 3 credit notes equaling £90 to be followed the day after with a £99 bill. After a long phone call the credit notes are for the closed account and cannot be transferred so they will send me a cheque and take off a late payment fee for a non existence bill. I was then informed I would receive a cheque????? In 10 day's but would i like to pay my current bill now. No I'll wait until the cheque arrives and clears. What a joke why send a cheque I will have to pay to pay them in my account it's 2022 why not BACS it?"
"AVOID! I’d give them 0 stars if I could. They owe my company money due to over payments over the last 2 years. They keep sending me around in circles. The staff have very poor communication. Staff don’t know what they’re on about. Avoid if possible! Rita from customer services is useless, doesn’t know what she’s doing, very bad attitude and not willing to help."
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