Boots

"Absolute garbage. I can't get my antipsychotics and these idiots keep putting the phone down on me before theyve even answered"

"Went to boots today with my parents wanting to treat them, however was faced with a blonde middle aged lady working on the perfume department who was very very rude. Tried to engage in conversation with her and approached her very nicely however she ignored my questions and gestures to make the interaction more enjoyable. I then asked her that I’d like to change the 50ml aftershave for a 100ml but she said she was too busy. Mind you, I had not paid for it literally just wanted the bigger one instead. I waited for her to be available to help because I also wanted to buy a perfume for myself but she rudely told me to go to the till for help. After she rudely said this I went to the till and told the nice young lady that the older lady on the perfume department sent me here for help with perfume. The young lady was confused and agreed that she should not have done that and assisted helpfully and was also confused as to why she sent me here if I wanted to smell perfumes and change a size. She lacked so much self awareness and customer service skills it’s questionable why she works in retail if she can’t be polite. HOWEVER, I do want to say that the young lady in the till was very delightful. And the young gentlemen in the boots pharmacy section was also helpful."

"Great range of products be quick to get the best deals before they go."

"Have used Boots in Kingswood for years, however, gone downhill of late. Prescriptions are never ready on time, always a queue, staff are “busy “ all the time, as for ringing the pharmacy, forget it, the phone isn’t turned on. I have stood in the queue waiting for my perscription and rang the number, no ring tone, just rings out. There is a sign warning people about zero tolerance, I’m guessing that if anyone complains, they will refuse to serve you. The “text you” when its ready service is hit and miss. Overall, the company needs to review how the pharmacy is operating. My opinion is that the store has taken on too many perscription clients and haven’t increased the staffing levels to cope with demand."