Birch Jewellers
About the Business
Experience timeless beauty and stunning craftsmanship at Birch Jewellers, a premier jewelry store located in the heart of Congleton, United Kingdom. Our reputation for excellence is built on a commitment to exceptional quality, outstanding design, and unparalleled customer service.
Our storefront is conveniently located on 5 Duke St, Congleton, CW12 1AP, making us easily accessible to all. As you step inside our elegant store, you will be greeted by a wide selection of fine jewelry, crafted from the finest materials and meticulously finished to perfection.
At Birch Jewellers, we understand that jewelry is more than just an accessory – it’s a reflection of your personality, your style and most importantly, your devotion to your loved ones. Whether you are looking for a stylish engagement ring, a special anniversary gift or simply a unique piece of jewelry to add to your collection, we have something for everyone.
Our knowledgeable and friendly staff are always on hand to provide expert advice and guidance, and with over 30 years of experience in the industry, you can trust us to help you find the perfect piece for any occasion.
We take great pride in our range of jewelry, which includes an exquisite selection of diamonds, gold, silver, and precious stones. We also offer bespoke services, so whether you want to create a unique engagement ring or design your own special piece, our skilled craftsmen will work with you every step of the way to bring your vision to life.
At Birch Jewellers, we believe in making luxury affordable, which is why we offer competitive prices and a range of payment options, to suit all budgets.
So why not visit us at our store today and indulge in a little luxury? We’d love to meet you and help you find the perfect piece of jewelry to treasure forever.
Photos
Hours open
Monday:
8:30 AM - 5:30 PM
Tuesday:
8:30 AM - 5:30 PM
Wednesday:
8:30 AM - 5:30 PM
Thursday:
8:30 AM - 5:30 PM
Friday:
8:30 AM - 5:30 PM
Saturday:
8:30 AM - 5:30 PM
Sunday:
Closed
Reviews
"Went in for a battery replacement on a watch and found the gentleman to be very friendly and helpful. The battery didnt unfortunately fix the issue but he allowed us the battery free of charge. He took the links out for us and reccomended somewhere to get it serviced. Will definitely be back for more in future. Excellent service"
"Absolutely awful. I went in to get a new battery for a watch. There were two ladies choosing rings, being attended to by a male attendant and a couple being attended to by a female. The couple left soon after I went in and the female attendant went to the back of the shop. The two ladies decided on a ring and then asked to see ear rings. At no time did the male attendant, or the female, say anything to me. They could have said, "we're busy at the moment but will attend to you as soon as we can." Or he could have said to the ladies, "do you mind if I ask this gentleman what he wants while you make your decision?" But no, he said nothing and I waited patiently but, after a few minutes, decided to go elsewhere. This is not customer service! Absolutely appalling! I will not darken their shop again and I advise others to do likewise."
"Very very good service, friendly and helpful. Does not overcharge for repairs."
"Ordered some hearing aid batteries and these were delivered promptly.Tried to repeat the order recently and was told they were out of stock but would be coming in in 2 days time. gave my card details and asked for them to be sent.1 week later they had not arrived.Nothing on my bank statement to indicate that money had been taken.Rang to enquire but phone not answered during opening hours.After several attempts I got through to a member of staff.As I was explaining my concern I was cut off!! rang again,immediately but phone was not answered.Something strange seems to be happening here!Since posting this review have managed to make contact.Having trouble with phones.Above matter resolved amicably.5 stars awarded!!1"
"Daughter wanted an unusual Sphere of Life pendant, Last minute,The staff at Birch Jewellers went out of there way to get it for me and quickly. Exceptional Service and Freindly Staff. Superb Jewellers, Happily Recommended. Full Marks. ! Best Wishes and Thank you Very Much, A.P."
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