Co-op Food - Neath Hill

"I was using the self check-out and every item I would put through the machine would say 'wait for assistance'. The elderly man at the counter had to keep approving the items - i told him I could not carry on like this with every item and if I should move to a different check-out machine. He was very rude and dismissive saying that I shouldn't be using a card to pay for goods and it's because I have small items that the machine is reacting that way'. This is a very stupid explanation. This is not the first time that I have had a bad experience. Two weeks ago, the elderly lady behind the counter had given me plastic bags for my groceries but the handles kept breaking, she just said you should have brought your own bag (whilst charging me for the bags) and left me to pick up the items that had dropped and spilled on the floor. I am extremely disappointed with the service from this store. I am considering not shopping here again."

"Picked up some reduced items that were marked 3 for 2. When I got to the till it was pointed out when I questioned the price that one of the items was 2 for £5. I explained it must have been on the wrong shelf and took it back accompanied by one of the girls. I showed her the items and she said they shouldn't be in that compartment. I agreed and chose something different from the compartment whilst she removed them. When I returned to the till I was informed I shouldn't be worried about making a mistake, and I'm afraid things went downhill from there. The manager left me to deal with this as he didnt accompany me to the till. Sad as I used to go in there 5-6 times a week."

"Great little shop with vast selection of groceries and some other stuff, its always stocked up. The staff are very helpful (eg finding what you need, helping with the self service checkout). You can also get yourself a cheeky costa coffee off the machine if you need that extra kick."

"Its a typical co-op with the basics of what you would require. The store is pretty well laid out bit does require more staff as usual in most co-ops. Self service is usable and efficient. Staff need to be a little more on the friendly side as they don't like to chat too much but then thats no real suprise when you are busy serving a lot of customers"

"Wonderful staff so helpful and friendly always ready to take care of you. Lovely smiling faces. Shelves nearly always full pending on delivery. Thank you Co-op staff for your face to face smiles."