Home & Dry Garment Care and Home Services

"I wouldn’t normally do this but I feel I have to, to warn other customers with Home & Dry Chichester my awful experience. I took my garment in to their Felpham branch to be dry cleaned. I have used this shop a few times with no problems in the past. Mainly self service. On this particular occasion I was taking my Reiss jumpsuit to be dry cleaned. I have taken this item before for the exact clean. I collected my garment a week later, all neatly wrapped in the usual cellophane. I immediately hung it up in my wardrobe. Does anyone check their dry cleaning item these days after a service? You would think in 2022 we shouldn’t have to. How wrong I was. Huge lesson learned for me. Always check your item after collection. 7 weeks passed. I had a wedding to attend and I thought I’d better try on my jumpsuit to make sure it still fitted me ok. I could have cried. I actually did. There was this, what looked like a burn mark on the leg. Quite a size too. You can imagine my shock and horror when I saw this. I immediately phoned the head office in Chichester who asked me to bring the item in and show them the damage. I did this straight away. On arrival I was greeted by two ladies, one being the managing director/ owner I believe. Basically I was attacked verbally and was told under no circumstances were they to blame. They told me it was a cigarette burn or maybe I had moths in my wardrobe. They offered to send it away and put a patch on. I reluctantly agreed and was told to collect my jumpsuit a week later from the felpham branch. A week went by, went to collect my garment. Of course it wasn’t ready, even though the ticket said the collection date. I was told the lady who mends the garments was on sick leave. I was frustrated as no one had bothered to call me. I called the head office who told me the garment had been mended and it would be transferred to the felpham branch the next day. Somebody lied! This got my back up so I asked for my garment to be returned untouched. I decided to take action now as I knew the hole/burn was not my fault. I’m not a smoker, I don’t go near smokers and I certainly don’t have moths in my wardrobes. I decided to get a second opinion from an independent dry cleaners in Bognor Regis. They were very helpful and informed me that in their opinion this was not a cigarette burn, nor moths but in fact a chemical burn!!!! I wrote another letter to the head office who finally agreed to pay me 50 pounds goodwill gesture. The size of the hole I would have felt a burn on my leg which of course I didn’t. I wrote back refusing the 50 pounds and asked for 100 pounds plus 9 pounds cleaning cost. My jumpsuit cost me 220 pounds. I bought it for my sons wedding. Unfortunately, Home & Dry refused this. I decided I didn’t want this to get dragged through the courts, I’m a busy person but I’m writing this honest review to warn others should you decide to use this company for your dry cleaning always check your garments before and after cleaning and in front of staff. EDIT In response to your response, I’m very angry that you feel I have deliberately damaged my wedding outfit which I wore to my sons wedding. Of course I do this all the time. You said you sent pictures to an industry inspector who said the damage was PROBABLY not done by your cleaning company. So that to me means there was a discrepancy. I will say again I took my garment to a dry cleaning company in Bognor Regis who confirmed my findings and told me this was a chemical burn and absolutely was not done by a cigarette or moths. Why would I want to fork out over another 100 pounds plus to an industry advisor bearing in mind I have already lost 220 pounds for my ruined garment, plus 9 pounds cleaning, to be told it was a chemical burn caused by yourselves. I do not accept any of your claims either, so best just leave it there. I’ve definitely learnt from this experience and I hope your company has too."

"Update - just bought my family some facemasks made by H&D's seamstress which are fantastic! Got stopped in the street and asked where I got them from because the fabric is so lovely! Highly recommend you get them from H&D! I have used Home and Dry for a variety of services over the years including our regular house cleaning, laundry including duvet cleaning, alterations to clothing and even holiday let cleaning and management and they have always gone above and beyond to provide an exemplary service. Would highly recommend."

"I have been using Home & Dry for 2 years and the service has been brilliant, needed a suit taken in and it was re measured and now fits perfectly by the excellent tailor department. Have had jumpers and suits dry cleaned and always back on time, cannot fault the service of this company. Will continue to use them as they are so well customer friendly and staff always polite, whoever runs this company has very high standards and it shows through what they all the do. Keep up the good work"

"I have used Home and Dry cleaning both personally and professionally for many years now. Their cleaning and laundry is to a great standard however it is their high level customer service that sets them ahead of the others. They will always go above and beyond to help. I have had many a garment that I required in an unrealistic time scale. Julia and her team will always deliver. I own and run a menswear company which we also call upon Home and dry to assist with alterations. The seamstress here is so very talented and the alterations are always exceptional and at a great price. Professional friendly team...great service...Highly Highly recommended."