FMG Repair Services Havant

"Annoying. Booked in for morning repair. No one showed up. When I called in someone said it was a head office mistake on the email. A sorry would have been nice for wasting my morning."

"Does what it says on the tin! Great repair completed on my old car. Strongly recommend to anyone."

"Staff helpful carpark full of big potholes"

"Used this firm through Admiral Insurance. Very efficient and my car came back not only fixed to an excellent standard, but the little loves had even given it a clean :-) Cheers folks"

"After having an accident in our car in November Direct line recommended using this repair garage for the repairs. All began well with insurance dealing with everything and why would you not use the insurers repair shop as it takes away all the hassle of sorting the repair quotes yourself. Upon collection of the car 3 days later which we felt was reasonably quick I was surprised to find they had turned up to drive the car 50 miles to their garage rather than collect it on a recovery truck but at this point did not mind as I assumed it was to speed things up. After having the car for the 2 weeks estimated repair time we where informed that it would be a further 2 weeks to complete repairs due to extra parts required, again this was all ok and we understand these things can happen. When the car was finally delivered back unfortunately things started to show how poor the service is from this garage. The car was again driven back not transported so it looked like it had been driven off road and required us to clean the car to be able to inspect the work carried out. Once the car had been cleaned we noticed some damage to the rear of the car that was not present when collected and was not part of the original damage. We contacted FMG who came to collect the car and again it was driven not recoverd. So by this point by the time is was returned they had covered over 200 miles in the car with a token jester splash of diesel. Before collection I had identified all areas that needed attention with tape on the car and by pictures via e mail. Once the car had been returned, not all the damage caused whilst the car was with FMG had been repaired and masking tape and masking lines where clearly visible which the guy who brought the car back agreed with and said he would report back. Again it was agreed they would take the car back and rectify the problems only now it's being done as a gesture of good will as they can't say if they did the damage or not, even though it's not shown in the pictures taken before they had the vehicle. It has now been 4 weeks since the car was collected again and no work has been carried out as they cannot see any issues with the car and are awaiting an inspection from the insurance company, who have not even had a request to send an engineer to look at the car. I cannot explain how difficult and evasive this company is if you highlight any issues with their work and would never take anything I own anywhere near an FMG Repair centre. They currently won't even return my car even though I have requested to do so as I now want the problems address at another garage at my cost. I expect a standard response to this review that will likely ask me to contact them to discuss the issues. If I have to write a review like this it's because you have not addressed the issues and are only responding to not look as bad as your business really is."