University Quarter 11 Salmon Grove, Kingston upon Hull, Hull HU6 7SX

"The UQ team have been very helpful in showing us a wide range of properties over 4 different viewings. As a group, we had some specific requests when it came to out 4th year house so we wanted to make sure everything was perfect. Matthew and the team were very accommodating and took into consideration all of our requests to find us the perfect house. All round great experience with amazing customer service (best student housing experience I've had in Hull so far - after 3 years). Would 100% recommend :)"

"I lived in UQ for a year. When I first moved in, the cleaning aunt came to clean the house every week. After about half a year, I seldom came to clean. In winter, the heating often stops working. I remember that in January, the heating was stopped for a week. , it was a very cold winter and no one came to help us fix it despite sending emails, to my disappointment, when we had 20 days left on our contract, the uq staff asked us to move out of our house and replaced it for us A very poor house type, the house we lived in was 140 pounds per week, and we changed it to a house of 90 pounds per week. The four of us used to have private bathrooms, and the house was replaced by four people sharing a bathroom, and From the time we moved into this new house to the end of the contract, we have never been provided with hot water. After half a month of no hot water, when we went to the front desk to inquire, the front desk person rolled his eyes and had a bad attitude. We sent an email to uq When compensating us for the difference in rent and when there was no hot water, employee Wendy gave me a very funny reason that we moved out a day early so there was no compensation hahahaha, so funny."

"Great company to go with. The flat was clean when I first moved it, and a very easy process to move in. Any problems that we had, they were quickly rectified and they are always great with communication, making sure we knew when there would be visits or checks being made, unlike some other accommodation companies. Close to campus and a great price, can’t wait for another year in a new house. :)"

"Been with them for 2 years, they’ve always been really helpful and the maintenance guys get things done quickly. Had a few issues when moving in and wasn’t too impressed, but a phone call to the office got it sorted every time. Think they could be more organised with students moving in, however. I wasn’t given the entry code to my studio flat and the WiFi took a while to get sorted. There was no information when I moved in re. Keys, bins, WiFi password. Other than that they’ve been great."