Purely Pets Insurance
Western Road, Cosham, Portsmouth, United Kingdom
About Purely Pets Insurance
Welcome to Purely Pets Insurance, the go-to insurance agency for pet owners in the United Kingdom. Our establishment is located at Lakeside North Harbour, 2nd Floor 5000, Western Rd, Portsmouth PO6 3EN. As a dedicated insurance agency, we provide comprehensive pet insurance policies to safeguard the health and well-being of your furry loved ones.
We understand that pets are an integral part of your family, and that's why we have designed our policies to cater to every kind of situation that you and your pet might encounter. From accidents to illnesses and injuries, our policies cover it all. As pet owners ourselves, we understand the significance of providing the best care for your furry friend, and we want to be there every step of the way.
At Purely Pets Insurance, we are committed to offering bespoke policies that meet the individual needs of each pet owner. We work with leading underwriters in the industry to provide you with the most dependable insurance options. Whether you have a dog, cat, rabbit, or even a more exotic pet, we can tailor a policy to suit your specific requirements.
Our policies come with a wide range of benefits, including cover for veterinary fees, third-party liability, and much more. Further, you'll have access to our 24/7 veterinary helpline, providing you with the support and guidance you need in any emergency.
Purely Pets Insurance is more than just an insurance agency - we're a point of interest for pet lovers looking for the best care for their pets. We're passionate about promoting responsible pet ownership and educating pet owners about the various aspects of pet care. We have a wealth of resources on our website, including our blog and FAQs, that offer valuable pet-related insights.
We invite you to explore our website and discover the comprehensive policies we offer. You can also get in touch with us for a quote or to discuss your pet's individual needs. At Purely Pets Insurance, we're committed to protecting your pets like they were our own.
Photos of Purely Pets Insurance
Lakeside North Harbour, 2nd Floor 5000, Western Rd, Portsmouth PO6 3EN, United Kingdom
Opening hours of Purely Pets Insurance
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 20:00
Saturday:
Day off
Sunday:
Day off
Reviews of Purely Pets Insurance
"We made a claim because our dog became ill out of hours and had to be put down. They took weeks to email then wanted unreasonable details. We provided them with the vets FULL history, then they wanted to know how much was the pet plan he was on..you know the one one for his jabs and 6 monthly check ups. What has that got to do with the claim. Never in a million years would I use this company. Still weeks after our beloved boy passed away we are still dealing with the claim. Incredibly poor.. Oh and I love the if you dont reply in 7 days we will close your claim attitude.."
"Was easy to set up and for them to take my money every month. I ended up putting in a claim as my dog got very ill which was over £1200 to solve they told me it could take up to 4 weeks to get the money back which wasn’t a problem, I spoke to them again on the 5th week to say the money would be back into my account on the Tuesday of the following week. The day is here no money and when I’ve called them they said they never said this they said it would be processed that day. When I explained all they said was sorry and nothing more they could do. Also I asked to speak to a manager and they turned around and said nobody was available after basically calling them out and a few minutes of back and forth I got passed onto a manager for her to escalate my problem and said it could take yet another week of waiting Never again will I use this service they quite happily take your money but looks like they don’t want to pay out when they should and am still waiting for the money to be paid out"
"Don't bother with this company! Very poor experience of claims handling, it has now been a month since my pet had an operation and they have told me that it will take a further month to resolve, even though they have all the information and it is straightforward. They are trying to blame the vet for not providing the information quickly but the vet completed their bit 10 days ago and it is going to still take 4 more weeks from today. Awful service, my advice is to go somewhere else!"
"Very quick to take the annual cost from credit card but when canceling the policy on 16th September after 3 weeks cover advised 5 to 7 working days for a refund, called today to see where the refund was to be told 'they're working on payments for 27th August!!' BAD customer service, very apathetic attitude from the person in CS. I wonder why it takes so long for a refund to be processed in this digital world. Maybe so many people are doing the same as us?! Will not use this company again and suggest potential customers steer clear."
"Poor experience. We swapped because of the competitive premiums a few years ago. However when after a few years we had to make a claim it took over 6 months for them to settle with our vets. Their communication leaves a lot to be desired. They lost the claim we had to resubmit and then they quibbled and refused to pay for essential treatment. AVOID pay the extra for the premiums with a reputable company. Our new premium has gone up by £35! I will be cancelling our policy just as soon as can speak to an operator only been on hold for 30 mins so far"
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