Humber Lofts Serviced Suites & Residences 94 Alfred Gelder Street, Kingston upon Hull, Hull HU1 2AN

"Firstly, the customer service I received prior to move in was attentive and helpful. The confirmation had gone to another email address, so I was unaware of the procedure prior check in. The manager (Richard) called me though and took his time to run through what was needed and was friendly and helpful. Check in was easy and flawless. The room was fabulous and they even left a little welcome pack for me and my dog. It was spotlessly clean and super quiet. The location too couldn't be better and having parking in the basement was super helpful too. Housekeeping (Glynis) was very kind and flexible as I made an error on the booking and should have been staying another day. Richard called and sorted it out for me quickly and without fuss. All in all a perfect stay. Cosy, well appointed and super modern. I wouldn't stay anywhere else when I'm back in Hull. Check out at 10am is a bit inconvenient and costly if you need more time, but understandable with a small staff, unlike Hotels."

"The apartment was very clean and well presented, all the amenities were modern and can't really fault anything. Staff were friendly and communication was easy and straightforward when we had a slight issue. Would stay again."

"Stayed here a few times when working in hull. Always very clean and homely. Apartments are very spacious with all mod cons. I save on eating out as each has a kitchen with additional touches like milk, coffee and tea. Will definitely stay again when next working in hull. Highly recommend."

"The staff were unfriendly and aggressive. And the checkout time was so early. It was the worst experience I have ever had. I have been a Booking user for more than 15 years, and this is the first time I have written a negative review….. At first, I made a check-in on Monday, 24/10, around 6 pm, and I went to sleep quickly because I was on a trip, and then I woke up in the morning. After that, I went to the bathroom and was surprised that there was no hot water. I had a necessary meeting, and I was late. After a long working day, I returned to the apartment at about five in the evening and informed customer service that there was no hot water, and someone told me I had to press the Boost button on the heater keyboard. Then I pressed the button and waited for more than an hour and then contacted them, but the response was strange (currently we cannot provide you with any service, and tomorrow morning we will help you) Then I called Booking’s customer service and informed them of the problem, and an hour later, I received an email saying that the booking customer service tried to contact the service provider, but there was no response. On the last day, which was Friday, 10/24, I woke up late. It was around ten in the morning, and I informed the hotel management that I needed an hour late check out because I woke up late, so they told me that it would cost me 30 pounds, so I agreed because I had no other choice.. After that, I went out Of the apartment and asked the hotel management to put a bag for an hour because it was a large piece, but the response was the building did not contain luggage storage. After that, I received a link for the additional fees… At about two o’clock in the afternoon, I received an email from the building administration stating that the amount deducted was 50 pounds, not 30 pounds … then I sent a message to verify the reason for removing 50 pounds and not 30, according to the agreement and why this has happened without let me know, at least. It was supposed to inform the customer before adding the new amount, but that did not happen. Sorry for the long story. I'm sure I cut many things from what really happened"

"The apartments are new and look very good and everything you need is there. The bed was comfy and warm. It was a very pleasant stay and it was quiet when we were there which was one of our concerns. I would have given it 5 stars apart from the fact that they had changed the entry system which caused confusion not only for us as we were not informed beforehand and the instructions not updated. We also helped a couple who had trouble getting in and also another chap who was looking for his key card which is part of the system that had changed. This could have been avoided with updates. The details say there is a pint of milk in the fridge which is not the case, it is a very little bottle."