DPD Portsmouth

"Honestly the worst customer service and professionalism I’ve ever received. I got an email saying my parcel was delivered when it wasn’t, so I called the depo who were completely unprofessional and talking to me as if it was my fault the parcel wasn’t delivered (or delivered to the wrong address). Would not recommend."

"Driver’s just don’t even arrive or ring the bell. Just get a text saying “sorry we missed you” this has happened three times now. I spent the entire hour slot looking out the window looking for the driver who never arrived. Disappointed Postal Delays."

"Would give zero or negative number of stars. Unless home when your parcel is being delivered. Trying to rearrange a delivery is impossible, speaking to someone is impossible. Once you time slot has been given and despite informing DPD that you won't be in they can't do anything and it will be pushed to another day (if/when not home) with a slot that can't be changed and you don't know when until the day so you could end up with a delivery that could be pushed one day ahead for a new slit that might not suit for a long time.. Such an incredibly poor system and customer service."

"Hopeless 'help' page, and customer service. Drop off shop wouldnt take my parcel as they said it was too large which it was not according to the restrictions, wanted to talk to DPD to make sure I wasnt going to make another wasted trip but my reference for the parcel is invalid so i cannot speak to a human (parcel number invalid because they havent recieved it from me yet - becasue they wont accept it from me). Zero help - have paid for a service I cannot use."

"Incredible lack of professional delivery experience. Driver passes on my street as I follow the tracking system and see the van just pass by as my delivery is marked as "DPD driver couldn't find the address". It is literally the last door on the street and even food delivery beginner's can find it. I will ask for a full refund and have the delivery company accountable for wasting my time as they with others. It is shameful that this company is still allowed to conduct business in this way without being held accountable."