Kingston Health Hull

"I have been on the phone now 10mins trying to get through. The receptionists are rude obnoxious and so arrogant. I have been with wheeler st now since birth 30 now. The only reason I haven't changed gp practice is because of Dr Yu. He has always been my doctor and the only one I'll deal with."

"Disgraceful service cannot get an appointment at all unless you win the lottery with a phone call and que for 40mins every morning to be told there is no appointments left"

"Waiting ages for my elderly mothers dementia medication even though its URGENT, prescription from physyciatrist,but receptionists are really helpful its the GP'S"

"Terrible GP practice. My mother used to be registered with them, I remember one time they diagnosed cellulitis over the telephone - it was "scorched leg syndrome", not cellulitis, but they just didn't want to see the patient. Another time she was many months late for a medication review but they didn't get in touch: she was taking blood pressure tablets unnecessarily for months. Some of the doctors are hasty, aggressive and rude. My aunt died while under their care: she had a leg infection which the doctors did not take seriously. She died as a result of the infection. I'm very very glad I don't live in Hull."

"Ridiculous and appealing service! It is impossible to book an appointment. Trying for over a week and all they have to say is "No more appointments. Call tomorrow at 8 am". Even asking for appointment for a week ahead gives you the same answer. We went to walk in center and were seen by a doctor within 20 min. Now all the GP needs to do is give us hospital referral.. How do we get that referral when there is no way to speak to a doctor at this GP? It took forever to register with them now I am moving my entire family to another practice!"