UPS Supply Chain Solutions Dublin

"This company is the worst, they never deliver the packages and their customer service is terrible, they lie saying that they already sent the packages and they didn't send them, I was at home waiting for a package and no one ever knocked on my door, I didn't even try, they are the worst delivery company I have ever used, I DO NOT RECOMMEND USING THIS DELIVERY COMPANY EVER due to lack of trust, it should be illegal they continue in the service"

"Using an annoying customer service call centre in Philippines … most of them can’t even hear or speak English properly!! Call centre has no way of contacting ups depot in Ireland except an email service , they can’t even tell you if your package is on the van or which driver it is and what’s his contact number so you can arrange your delivery! Totally and utterly useless service!"

"If you want to kill your nerve cells, use UPS. There's absolutely no connection between the drivers and customer service representatives. I had a package pick up scheduled for today between 12 to 5pm. Before 12, I reached customer assistance representative and asked to give me a call prior to driver's visit. As I discovered later, the woman lied, because UPS do not even have this function. It's ridiculous how UPS expects people not to do anything, but wait for the driver for the whole working day. Again, only the driver knows that the pick up will be accurately at 12, not even a minute less. Why this information is not given to us, customers, directly instead of this ridiculous time slot 12-5 pm? So many questions, and yet no answers."

"Received email from ups with tracking number package due for delivery Thursday 5th May between 1 - 5 pm. Waited at home no sign of package checked tracking number on ups site message "delivery attempted 20.31". I was at home at that time, next day Friday new time same as before. Checked status of delivery message "Address Information Required", phone UPS they don't use eircodes for delivery main address correct need old post code. What a load of rubbish."

"Complete and utter disgrace. Zero communication. Waited on a package from abroad. Informed by tracking it reached Finglas two days ago. Supposed to be delivered today according to phone autoinfo system . Waited 5 hours. Called again to be informed after much button pressing that the package had been discarded due to damage. They would give me no info other than that. They had no intention of informing me though unless I called. They kept repeating they had informed the sender and I should contact them I messaged the sender to be told he has heard nothing from UPS and knows nothing about the damage. I've suggested he asks for photographic proof of damage as I have my doubts.Add to the fact the package was marked as 'fragile' and it says a lot about the type of people they have working there. Either they can't read or..... Please read the Trustpilot reviews for UPS and you'll get an idea of what to expect. I'd suggest you request senders to use a different courier - only the bottom line taking a hit will make UPS change."