Best Western Buckingham Hotel

"We always try to stay here when attending MotoGP and this year (2022) was the first year for 3 years (due to covid) and I have to compliment the hotel and staff as it seems to have undergone a refurbishment. Rooms were great, service very good, for the price you pay (c£170 for 3 nights). However, there is a huge damper on this year's experience as I have tried to book for next year and whilst online it shows as unavailable, I called and managed to secure rooms....great....until I saw the price come through on the email confirmations - £924 for 3 nights per room...are you being serious? I mean,....seriously? Utterly horrified, and when I questioned it, I was met with a "take-it-or-leave-it" attitude. Shocked and very disappointed as we have stayed here a good few times over the last 10 years....no points for loyalty or returning customers then."

"So I was advised to book this room as it was close to a wedding I was going to. The room was old and dated. It needed a freshen up, paint job, minor repairs in the bathroom and new furniture. Bed wasn't comfortable it gave poor bad support and the pillows were flat. The reception did take it's time, when another couple was behind me they bothered to bring out another staff member, they wanted a 50 pound incidental charge which was very annoying and there was no prior warning beforehand. Now I have to keep an eye they will give me my refund. Breakfast wasn't included and I had to pay 9 pounds extra. The staff member didn't know how to give me a copy of my card transaction. I had to take a photo of the merchant copy. When I got back from the wedding there were about 6 men drunk and still drinking and a few were shouting abuse at me when I came in the entrance as I was wearing a dinner suit. That wasn't pleasant. The room was boiling hot. The ventilation did nothing and they told me Aircon didn't work. They said use the portable fan and the fan head was dirty. I just thought I am glad I am only hear for one night. I rarely tell people don't go stay somewhere but this dated hotel that is just grim and doesn't deserve our money. I hope this helps others. Take care and press like if you found it useful."

"The staff were very helpful and friendly. The food was lovely and the rooms were clean. If you have poor mobile request a downstairs room as this hotel doesn’t have a lift, however their amenities are good - the swimming pool and gym. I would recommend this hotel."

"Nice place rooms decent size. Arrived with my partner and pet dog, booking was easy and friendly. Had to pay £50 holding fee which was fine but they should explain before booking. Nice pool and good spa. 24 hour bar which was nice. Room cleaning was bad, had the clean my room hook on the door for 2 days and no-one cleaned my room. So took it off and cleaned it myself. Apon booking I had to question why they took money out of my holding fee, that is when they explained it was a £10 fee for the dog per night... Why don't you tell customers this before booking??? Not that it was a problem but real bad service."

"When staying in a hotel you mainly look for 3 thing, good food, good shower and a good bed. The double bed was two single beds put together with a very noticeable dip in the middle of them and the shower only had piping hot water, the cold water didn't work. I didn't get a sense of satisfaction for the price that was paid. The food was as expected. . ."