Mercure Letchworth Hall Hotel

"We enjoyed our stay very much. Good price Included a lovely selection for breakfast (more choice and food before COVID - but still good). One big advantage, gym was included in the price which we thoroughly enjoyed very much esp stream room. One little issue, room 72 was very noisy at night. I couldn't sleep due to some kind of generator making noise the whole night. The noise was gradually reduced in the early morning though. Overall it was clean and lovely location. Previously I stayed on the second floor the room was a bit ran down, was old, window frames were rotten/paint came off, carpet was old. This was my 5th time. Overall, good stay, will book again soon. I have recommended many people about this hotel."

"Overall the hotel was good, however these points need addressing: 1: No water in the room 2: Pillows are terrible. 3. Duvet smaller than the bed so one of us was only half covered 4: No soap bars in bathroom, 5: shower not very good 6: water not very hot"

"It's located on a pretty site, friendly staff, breakfast was fine as well. Room felt a little outdated, though comfortable and nice. Sufficient parking is available, too. I would recommend."

"Had a 2 night stay and all was good. Staff were lovely, breakfast was very good parking also good. Room was a good size and well equipped and very clean. The room was a little bit worn and the restaurant menu was limited but what we had was cook perfectly. I would not hesitate to stay again. The only reason I dropped 1 star was because the room was a bit worn but I'm being picky."

"DO NOT ACCEPT ROOM 2! Kept awake because it is situated on the stairs. Tiny comparedto the other rooms. Bathroom grubby and make shift silicon on tiles to replace grubby dirty grout. Same price as others rooms. Badly fitting curtains. Kettle lid insecure. Overall not conducive to a restful sleep. Breakfast was served til 10am, but then swiftly taken off taken away so you have arrive well before to eat.plus staff rude reaching over when try to get coffee. On arrival late Saturday the receptionist was friendly. However the following morning when approached about our concerns was less than helpful. He claims I am mistaken but when other customers approached I believe he indicated for me to be quiet Unbeknownst to me his manager was present and just walked off without assisting When the receptionist tried to find him he had disappeared. On checking my credit card I now find an extra £10 charge added to my bill post departure."